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Salaries, incentives and the principal agent problem

Jim Riley

27th July 2017

Following the disclosure of the salaries at the BBC, it has hardly seemed possible to open a newspaper or switch on the television without being bombarded by stories about pay.

By pure coincidence, an academic paper entitled “Pay for Performance and Beyond” has just appeared.  So what, you might ask?  Except that it is one of the 2016 Nobel Prize lectures, by  Bengt Holmström, a professor at MIT. 

Holmström’s work began in the 1970s on the so-called principal-agent problem. This is of great practical importance.  For example, how should the owners of companies (the “principals” in economic jargon) design contracts so that the interests of the directors (the “agents”) are aligned as closely as possible with the interests of the shareholders? 

Many aspects of economics have a lot of influence on policy making.  But this is not yet one of them.  We have only to think of the behaviour of many bankers in the run up to the financial crisis.  Stupendous bonuses were paid out the employees, and in examples such as Lehman Brothers the owners lost almost everything.

It is not just at the top levels that scandals occur.  Towards the end of last year, Wells Fargo had to pay $185 million in penalties.  Holmström cites this prominently in his lecture.  The performance of branch managers was monitored daily.  They discovered that one way of doing well was to open shell accounts for existing customers.  These were accounts which the customers themselves did not know about, but they counted towards bonuses.

A culture of pressure to perform against measured criteria can lead to problems even when the organisations involved are not strongly driven by money.  The education system in the UK has many examples.  But the one given by Holmström is even more dramatic.  The No Child Left Behind Act of 2001 in the US was very well intentioned.  But the test-based incentives eventually led, around a decade later, to teachers in Atlanta being convicted of racketeering and serving jail sentences as a result of fixing exam results.

Holmström is in many ways a very conventional economist.  His Nobel lecture rapidly becomes full of dense mathematics.  He believes that, given the right information and incentives, people will make rational decisions

This is why his conclusion is so startling. 

He writes: “one of the main lessons from working on incentive problems for 25 years is that, within firms, high-powered financial incentives can be very dysfunctional and attempts to bring the market inside the firm are generally misguided”. 

The whole trend in recent years has been to bring even more market-type systems inside companies.  For example, managers are often no longer given a budget which they have discretion to spend according to their own judgement and experience.  Instead, they have to make a detailed quantitative case to a department which is deemed to have particular expertise in assessing rates of return on spending.

Holmström’s conclusion implies the need for a pretty radical rethink of the way incentives are structured, in both the public and private sectors.

Jim Riley

Jim co-founded tutor2u alongside his twin brother Geoff! Jim is a well-known Business writer and presenter as well as being one of the UK's leading educational technology entrepreneurs.

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