The short video below provides an overview of the Extended Marketing Mix (7P's) concept and there are some additional study notes below the video. 

The marketing mix is the combination of elements used by a business to enable it to meet the needs and expectations of customers.

It is called a marketing mix because each element of the marketing mix is related to the others. The challenge for marketing is to ensure that the elements of the mix work together to achieve the marketing objectives. Traditionally the marketing mix has been taken to comprise four elements: (product, price, promotion and place).

However, in recent years it has become more common to add three new elements to the traditional marketing mix, making a combined 7p’s. This is the so-called extended marketing mix.

The 7p's extended marketing mix therefore comprises the following elements:

Product: the good or service that the customer buys

Price: how much the customer pays for the product

Place: how the product is distributed to the customer

Promotion: how the customer is found & persuaded to buy

People: the people who make contact with customers in delivering the product

Process: the systems and processes that deliver a product to a customer

Physical: the elements of the physical environment the customer experiences

A key implication of an extended marketing mix is that the seven elements need to work even closer together for marketing to be effective.:

E.g. Customer service, HR (recruitment & training) - technology becomes increasingly important

E.g. role of IT in e-commerce & customer communication - intangible elements such as branding play an enhanced role

Extending the marketing mix by adding Physical, Process and People to usual 4P’s connects the marketing function much closer to both human resource management and operations.

Examples are illustrated below: