Main menu For students For teachers Explore our subjects Student events & courses

Explore

More for students
Sign in

Teaching Business

In the News

2017's worst customer service errors

Geoff Riley

12th December 2017

Share this content:

The Observer has this handy summary of some calamitous examples of poor customer service. In a digital age, happy customers keep quiet, unhappy customers voice their anger loudly and quickly.

It is always better to be a local dealer rather than a travelling dealer - building trust with customers is a way of improving and sustaining pricing power in the long term.

Share this content:

Geoff Riley

Geoff Riley FRSA has been teaching Economics for nearly forty years. He has over twenty years experience as Head of Economics at leading schools. He writes extensively and is a contributor and presenter on CPD and Revision conferences in the UK and overseas.

@tutor2uGeoff

You might also like

Growing Market Share by Rewarding Existing Customers | McDonalds UK to Roll out Loyalty Scheme After Successful Trial

22nd July 2022

Technology & Marketing Decision Making

Topic Videos

£7m is the Cost of Poor Quality for Bovis Homes

20th February 2017

Training staff to meet customer expectations

23rd January 2017

Retrenchment at Frankie & Benny's

28th August 2016

Are Free Returns Damaging the Returns from E-Commerce?

15th June 2016

Empowerment and Customer Service at Pizza Express

17th February 2016

The price of a hot water and lemon?

23rd January 2016