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2017's worst customer service errors

Geoff Riley

12th December 2017

The Observer has this handy summary of some calamitous examples of poor customer service. In a digital age, happy customers keep quiet, unhappy customers voice their anger loudly and quickly.

It is always better to be a local dealer rather than a travelling dealer - building trust with customers is a way of improving and sustaining pricing power in the long term.

Geoff Riley

Geoff Riley FRSA has been teaching Economics for over thirty years. He has over twenty years experience as Head of Economics at leading schools. He writes extensively and is a contributor and presenter on CPD conferences in the UK and overseas.

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