In the News
2017's worst customer service errors

12th December 2017
The Observer has this handy summary of some calamitous examples of poor customer service. In a digital age, happy customers keep quiet, unhappy customers voice their anger loudly and quickly.
It is always better to be a local dealer rather than a travelling dealer - building trust with customers is a way of improving and sustaining pricing power in the long term.
Top of the flops: the year’s worst customer service errors https://t.co/cDtvCu2vhl
— Guardian Business (@BusinessDesk) December 11, 2017
You might also like
Customers
Study Notes
Customer Service (Revision Presentation)
Teaching PowerPoints
Customer Service - Introduction
Study Notes
Benefits of Good Customer Service
Study Notes
Improving Customer Service
Study Notes
Supermarkets to “demand” loyalty from their loyalty card holders!
17th January 2015
The Purpose of Marketing
Study Notes

Startups, Technological Change and the Fast Food Market
21st November 2015