In the News
2017's worst customer service errors
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12th December 2017
The Observer has this handy summary of some calamitous examples of poor customer service. In a digital age, happy customers keep quiet, unhappy customers voice their anger loudly and quickly.
It is always better to be a local dealer rather than a travelling dealer - building trust with customers is a way of improving and sustaining pricing power in the long term.
Top of the flops: the year’s worst customer service errors https://t.co/cDtvCu2vhl
— Guardian Business (@BusinessDesk) December 11, 2017
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