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In the News

Empowerment and Customer Service at Pizza Express

Jim Riley

17th February 2016

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There is a great post going viral on Facebook that illustrates perfectly the impact on customer service of empowering employees to take what they believe to be the right decision in difficult circumstances.

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Jim Riley

Jim co-founded tutor2u alongside his twin brother Geoff! Jim is a well-known Business writer and presenter as well as being one of the UK's leading educational technology entrepreneurs.

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