The price of a hot water and lemon?
The owner of Bennett’s Café and Bistro (rated #11 out of 600 restaurants in York) gave us a gift of a business studies lesson last week; a disgruntled customer, unhappy about the service and the price of a cup of water, voiced her concern on Trip Advisor. The owner responded, and to use the current vernacular, shut her down!
Attached is a brief PowerPoint which tries to gauge the opinion of the students regarding price, before showing them the complaint and response. It’s a great starter for any lesson on Customer Service, Budgets, Price or Break-even.
Hope it helps.
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