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Teaching activity

The price of a hot water and lemon?

Michael Albanese

23rd January 2016

The owner of Bennett’s Café and Bistro (rated #11 out of 600 restaurants in York) gave us a gift of a business studies lesson last week; a disgruntled customer, unhappy about the service and the price of a cup of water, voiced her concern on Trip Advisor. The owner responded, and to use the current vernacular, shut her down!

Michael Albanese

Assistant Curriculum Lead for Business and Law at Solihull Sixth Form College

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