Teaching activity
The price of a hot water and lemon?
Michael Albanese
23rd January 2016
The owner of Bennett’s Café and Bistro (rated #11 out of 600 restaurants in York) gave us a gift of a business studies lesson last week; a disgruntled customer, unhappy about the service and the price of a cup of water, voiced her concern on Trip Advisor. The owner responded, and to use the current vernacular, shut her down!
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