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Teaching activity

The price of a hot water and lemon?

Michael Albanese

23rd January 2016

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The owner of Bennett’s Café and Bistro (rated #11 out of 600 restaurants in York) gave us a gift of a business studies lesson last week; a disgruntled customer, unhappy about the service and the price of a cup of water, voiced her concern on Trip Advisor. The owner responded, and to use the current vernacular, shut her down!

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Michael Albanese

Assistant Curriculum Lead for Business and Law at Solihull Sixth Form College

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