tutor2u | Customer apathy limits banking contestability

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Customer apathy limits banking contestability

Graham Watson

21st January 2016

This little snippet on the BBC website flags up the relative lack of 'market churn' in the banking sector, and perhaps the lack of competition in the sector. Customer inertia has meant that the rate of switching between account holders has fallen, even though there was a high profile publicity campaign last September.

Graham Watson

Graham Watson has taught Economics for over twenty years. He contributes to Tutor2U, reads voraciously and is interested in all aspects of Teaching and Learning.

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