Main menu For students For teachers Explore our subjects Student events & courses

Explore

More for students
Sign in

Teaching Business

Topic updates

Automation challenges call centre jobs

Geoff Riley

24th August 2018

Share this content:

Automation (particularly through chatbots) is transforming / disrupting the call centre industry.

This BBC article looks at the background.

How deep will be the disruption that chat-bots have?

Many people have an instinctive aversion to them preferring instead humans on the end of the phone or online call centre who actually understand customers and their real-life issues. As is often the case, it is easy to make the case for artificial intelligence threatening huge numbers of routine jobs. The reality going forward will be more subtle and nuanced.

Share this content:

Geoff Riley

Geoff Riley FRSA has been teaching Economics for nearly forty years. He has over twenty years experience as Head of Economics at leading schools. He writes extensively and is a contributor and presenter on CPD and Revision conferences in the UK and overseas.

@tutor2uGeoff

You might also like

The Robot Revolution - How Wage Growth in China is Fuelling Greater Use of Robotic Automation

4th February 2018

Economics of Scale from Automation - The World's Largest Baked Bean Factory

28th January 2018

Digital disrupters using AI

4th January 2018

Investing in a Takeover - Automation the Key To Improved Competitiveness at Cadbury's

16th October 2017

The Gig Economy Explained

14th September 2017

How Robotics Are Transforming the Logistics Industry

29th August 2017

How Many Jobs Are Done by Robots?

14th August 2017

Will there be a post-Brexit wage boom?

12th May 2017