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Study Notes

Empowerment

Level:
A-Level, GCSE
Board:
AQA, Edexcel, IB, OCR

Last updated 22 Mar 2021

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Empowerment is giving employees the power to do their job.

The concept of empowerment is closely linked to motivation and customer service. Employees need to feel that their actions count – and empowerment is about making this happen.

Empowerment is a catch-all term that covers:

  • Giving authority to make decisions to front-line staff (e.g. hotel receptionist, call centre assistant)
  • Encouraging employee feedback
  • Showing more trust in employees
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