tutor2u | What do registered complaints tell us about competition in…

In the News

What do registered complaints tell us about competition in the Energy market?

Jonny Clark

1st September 2016

Campaign organisation Citizens Advice have released their latest figures showing the number of complaints received (per 100,000 customers) in the energy market. The 'league table' can be seen here.

Citizens Advice release these figures so that customers are more informed. An energy user can compare complaint levels and use this as supporting a judgement about whether to switch supplier or not.

In this way, the table helps to counteract the negative impact of the oligopolistic nature of the energy market, which may include poor service (as competition pressure is lower than a truly competitive market). Add this to regulation and the improved ability to easily switch between suppliers it would seem that the market is becoming more competitive.

Viewers of the table may be surprised to find that there are 21 listed companies - not just the 'Big 6' suppliers. This suggests a greater level of competition or contestability than many might expect (although a Year 2 Economics student would still want to see the concentration ratio in the market!).

Jonny Clark

Jon Clark has been teaching economics and business studies for over 25 years primarily in the Further Education sector. Before joining tutor2u, he was a senior manager at South Cheshire College in Crewe.

Recommended

Exam support for 2022

Online Grade Booster Courses for A-Level Exams in May & June 2022

Exam technique, advance information support, live revision and more from the tutor2u subject specialist teams

Enrol now

© 2002-2022 Tutor2u Limited. Company Reg no: 04489574. VAT reg no 816865400.