tutor2u | Returns Policy

Returns Policy

Each of our resources has a sample, extract, preview or detailed description supplied which clearly describes the content and purpose of each item. This gives you - the customer - a clear understanding of what you are purchasing.

To contact us about your purchase, please email support@tutor2u.net or call the office on 0844 800 0085.

This returns policy does not affect your statutory rights.

Instant downloads

Due to the nature of our digital resources, we do not normally offer any refunds for materials purchased from us. Our materials are not sold with digital rights protection - you are able to use them straightaway without password protection.

Printed resources or physical packs

If you are unhappy with the content of your tutor2u resources, please let us know why and we will do all that is reasonable to meet your requirements.

If you have received damaged or incorrect merchandise, then we will ship a replacement free of charge. Please notify us within 28 days of receipt. Please note goods may only be returned if they are in the original packaging.

We will endeavour to arrange the appropriate refund or return within 7 working days of the matter being notified to our office. Merchandise must be unopened.

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