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Topic Videos

Quality Management - Costs of Poor Quality

Level:
AS, A-Level
Board:
AQA, Edexcel, OCR, IB, Eduqas, WJEC

Last updated 22 Mar 2021

As this short video explains, the costs for a business of poor quality go beyond just having to repair, replace or refund goods and services that do not meet customer needs and expectations.

Quality Management - Costs of Poor Quality

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