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Quality Management - Costs of Poor Quality

Level:
A-Level
Board:
AQA, Edexcel, Eduqas, IB, OCR, WJEC

Last updated 22 Mar 2021

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As this short video explains, the costs for a business of poor quality go beyond just having to repair, replace or refund goods and services that do not meet customer needs and expectations.

Quality Management - Costs of Poor Quality
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