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The Cost of Poor Quality - Alton Towers Struggles to Recover

6th August 2015
Given the horrific injuries experienced by Leah Washington, Vicky Balch and their friends, it is hard to feel much sympathy for shareholders of Merlin Entertainment.
However, the business and financial impact of the crash on the Smiler ride at Alton Towers is now emerging - and shareholders are taking the hit.
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