In the News
Managing Director Does the Trolley Service
13th July 2017
David Horne, Managing Director of Virgin Trains was spotted doing the trolley service this afternoon. A good example to use of senior management experiencing a little of life at the coal face.
I can verify this. Just been served coffee by Virgin Trains' Managing Director who is doing the trolley service today. https://t.co/MLYUfgFpCN
— Rory Sutherland (@rorysutherland) July 13, 2017
I remember talking to the Founder and CEO of AirAsia Tony Fernandes who said that in the early years he did one day a month handling the baggage to remind him of the physical and logistical challenges of running an airline. Of course, Undercover Boss has been a big success as a TV concept both here and in the United States.
From senior executives to students on work experience - there has been a big media frenzy this week about the success of Eddie, a 15 year old intern who was given the control of the social media for Southern Rail and showed seasoned professionals how to handle the questions of customers with aplomb!
Guess who's back?! #AskEddie pic.twitter.com/sbbxgBAyU2
— Southern (@SouthernRailUK) July 12, 2017
Geoff Riley
Geoff Riley FRSA has been teaching Economics for over thirty years. He has over twenty years experience as Head of Economics at leading schools. He writes extensively and is a contributor and presenter on CPD conferences in the UK and overseas.