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Customer Service - What Students Can Learn from John Lewis Partnership

Jim Riley

12th June 2010

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I like this new article on the approach taken by John Lewis Partnership towards effective customer service. An excellent and accessible summary that would be well worth students (and teachers!)adding to their notes. The points about empowering employees and encouraging them to show enterprise are particularly powerful.

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Jim Riley

Jim co-founded tutor2u alongside his twin brother Geoff! Jim is a well-known Business writer and presenter as well as being one of the UK's leading educational technology entrepreneurs.

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