Main menu For students For teachers Explore our subjects Student events & courses

Explore

More for students
Sign in

Teaching Business

Blog

Customer service in action - the shop sleepover

Jim Riley

22nd December 2009

Share this content:

Whilst Eurostar lick their wounds after several disastrous days of poor customer relations, here is an example of how customer service cab be done so much better. A genius decision by the local store manager at John Lewis when staff (“partners”) and customers were stranded by a freak snow storm…

Watch BBC video on John Lewis customer service

Share this content:

Jim Riley

Jim co-founded tutor2u alongside his twin brother Geoff! Jim is a well-known Business writer and presenter as well as being one of the UK's leading educational technology entrepreneurs.

You might also like

Exchange rates, and passing on the costs

29th November 2016

BUSS4 Research – It’s All About the Why, Not the What

8th October 2015

The Biz Quiz - 7 October 2015

7th October 2015

Doing Enough Studying?

6th October 2015

The Biz Quiz - 30 September 2015

30th September 2015

The VW Scandal - Deception Explained

24th September 2015

The Haka and Change Management

23rd September 2015

The Biz Quiz - 23 September 2015

23rd September 2015