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Complaints of ‘toxic culture’ at member-owned organisation.

The Co-op, a 180-year-old business known for ethical business practices, is facing serious internal problems.

Senior managers have raised concerns about a hostile working environment, where staff feel unable to voice opinions or challenge decisions made by the leadership team.

Following a major cyber-attack that resulted in £206 million in lost sales, the organisation made several controversial decisions.

The company proceeded with a major restructuring plan, merging retail, wholesale and buying functions into a single unit called Group Commercial and Logistics (GCL), despite warnings from experienced staff about potential disruption.

Since implementing these changes, the Co-op has experienced declining monthly sales, a significant drop in market share, and the departure of numerous senior personnel.

Staff describe the atmosphere as oppressive, with people afraid to speak up. Some employees feel the organisation has abandoned its founding principles of openness and ethical behaviour.