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Autocratic leadership style in action - Basil v Manuel

Jim Riley

22nd September 2011

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I’m indebted to Lord Sutch for suggesting this video belter! There can be no better example of an autocratic leadership style than that displayed by the joint proprietor of Fawlty Towers, the mid-market hotel in Torquay with a variable record of customer service…

This neat compilation illustrates the working relationship between Basil and Manuel. Given the sustained beatings that Manuel received, it is hard to work out just what motivated him to remain in his job?

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Jim Riley

Jim co-founded tutor2u alongside his twin brother Geoff! Jim is a well-known Business writer and presenter as well as being one of the UK's leading educational technology entrepreneurs.

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