Licenses

School network license

This licence permits you to make the resource available to all student and staff in the subscribing institution, either in digital and/or print form (including photocopying).

The resource may be distributed via a secure virtual learning environment, however it must not be made available on any public or insecure website or other platform.

The resource may not be distributed to other institutions that are members of the same academy chain or similar organisation; each individual institution must have a separate school network licence.

Student personal license

This licence is for the personal use of a student only.

The resource may be stored in digital and/or print format. It may not be distributed to any other person, nor used for teaching with groups of more than one student. The resource may not be shared with any other person in any way.

Delivery

Instant Downloads

If your purchase is available as an 'Instant Download' and you choose this format, your resources will be available for download immediately after checkout within your mytutor2u account. If you do not already have an account, you will create one as part of the checkout process.

Printed Editions, Physical Packs and Files on CD

If your purchase is available as a 'Printed Edition', 'Physical Pack', or 'Files on CD' and you choose one of these formats, tutor2u uses Royal Mail first class post to deliver your resources. In most cases, it will arrive the following day, but at busy times can take up to 3 days.

The office is open Monday to Friday, so any orders placed after 3.30 pm on a Friday or at the weekend, will not be shipped until the following Monday.

Returns Policy

Due to the nature of our digital resources, we do not normally offer any refunds for materials purchased from us. Our materials are not sold with digital rights protection - you are able to use them straightaway without password protection.

Each of our learning resources has a sample, extract, preview or detailed description supplied which clearly describes the content and purpose of each item. This gives you - the customer - a clear understanding of what you are purchasing.

Instant Downloads

Due to immediate access of instant downloads, no refunds will be offered.

Printed Editions, Physical Packs and Files on CD

If you are unhappy with the content of your tutor2u resources, please let us know why and we will do all that is reasonable to meet your requirements.

If you have received damaged merchandise such as a faulty CD-ROM, then we will ship another CD free of charge.

We will endeavour to arrange the appropriate refund or return within 7 working days of the matter being notified to our office.

To contact the tutor2u office about your transaction, please email support@tutor2u.net or call the office on 0844 800 0085.

This returns policy does not affect your statutory rights.