Your privacy | tutor2u

Your privacy

The following provides detail about our privacy policy. tutor2u treats your privacy seriously. In general, we will only use the personal information that we collect from you to identify personal preferences and match your needs with relevant tutor2u products, keep you informed about website developments and process any orders that you may make either through our website or by sending orders through the post.


Your use of this web site signifies your consent to us collecting and using personal information about you as specified below in accordance with this Policy. Should we choose to change our Policy for any reason, the changes will be posted here, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it.

How do we collect information about you and how is it used?

You may provide personal information when communicating with us. if we provide opportunities to purchase goods or services from Tutor2u, you may order a product or a service and give your name, e-mail address, delivery address, credit or debit card number and expiry date so that the order can be processed and your products (or services where appropriate) delivered to you. Sometimes you may be asked for your telephone number. If you enter a competition or promotion we will ask for your name, address and e-mail address.

We will collect information about your educational status when you respond to specific requests (e.g. user surveys) or when you complete feedback or enquiry forms where such information is needed by us to tailor our response to you.

It may be that some of the personal information you give us is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information ("sensitive information") will only be disclosed with your express consent.

We may use information collected about you to personalise your visits to our web site and recommend goods or services to you. We also use the information to help us develop the design and layout of our web site to ensure that our site is as useful and enjoyable as possible.

We may use information collected about you to let you know about functionality changes to our web site or changes to our terms and conditions of use.

Other disclosures

tutor2u reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.

How we protect your information

When you order products from our online store, tutor2u will offer the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to netbanx - our credit card payment bureau. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the Data Protection Act 1998. This means that sometimes we may ask you for proof of identity or a password before disclosing any personal information to you.


A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting this site our computer server will recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our web site.

For detailed information on the cookies we use and the purposes for which we use them see our cookie policy.

Optional registration

Several areas of the tutor2u website offer visitors the chance to submit personal details. To receive a tutor2u email newsletter for example, or for registration to allow posting to the tutor2u discussion forum boards.

Optional registration is also offered from time to time on feedback forms attached to specific areas of the content on the tutor2u website.

Details submitted through these registration forms will only be used for the purposes indicated. If information is to be used for other purposes, this will be stated and the facility to opt out will be provided in line with data protection legislation.

Online purchases from tutor2u

Where purchases are made online from tutor2u, you will be asked to complete a form giving your name, delivery or billing address and payment details. This information will only be used for the purposes of processing the order.

Mailing lists and forums

Users of tutor2u's newsletter mailing lists and forums must register separately for these services. These services are free and will only require registration when posting messages. Details of how to subscribe and unsubscribe from tutor2u mailing lists and forums are located with the mailing lists.

If you do not want other subscribers to tutor2u's mailing lists and/or forums to have access to your email address, do not subscribe to these services.

Subscribers should only use these services for authorised purposes, and should under no circumstances divulge the email addresses of other subscribers to unconnected third parties. Any unauthorised use will result in the offending subscriber's subscription being cancelled and, depending on the severity of the unauthorised action, the commencement of civil proceedings against the offender. If any subscriber is unsure as to whether or not a particular course of action is authorised, he/she should contact tutor2u in the first instance.

The views and opinions expressed in any email either to a noticeboard or to a subscriber's personal email address are the author's own and may not reflect the views and opinions of tutor2u. In addition, tutor2u Limited cannot be held responsible for any acts or omissions of subscribers or for any breaches of data protection legislation by subscribers.

Usage tracking

tutor2u tracks user traffic and usage patterns throughout the site, but this information is not correlated with data about individual users. tutor2u does, however, break down statistics to analyse the domain name and browser type of visitors to the site. This information is used to ensure that the tutor2u website and its content is meeting the needs and the interests of the majority of visitors.

Feedback from the site is also solicited by voluntary completion of feedback forms and by enquiries submitted to the tutor2u webmaster. tutor2u uses any information given voluntarily to develop the site and enhance the visitors' experience when using the site. If using the feedback form, please remember to include your email address if you require a response.

Sharing of the information gathered

tutor2u will only use the information gathered for the purposes outlined at the point of registration and in line with current data protection legislation. We do not share information about individual users with third parties. Any exception to this will be clearly stated and users will be given the opportunity to opt out.

Correct/update policy

tutor2u offers users the ability to correct or change the information collected during registration. The instructions for doing this will be provided with the registration form.

tutor2u does not currently offer a means for users to automatically delete personal information established at the time of registration. Should you experience problems or have questions, then you should contact the Data Protection Compliance Officer for tutor2u. The Data Protection Compliance Officer can be contacted by using these contact details.

A New Home for tutor2u Resources

We've just flicked the switch on moving all our digital resources to instant digital download - via our new subject stores.

For every subject you can now access each digital resource as soon as it is ordered. This will always be the latest edition of each resource too (and we'll update you automatically if there is an upgraded version to use).

Simply add the required resources to your cart, checkout using the usual options and your resources will be available to access immediately via your mytutor2u account.