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BTEC First Retail - Resources for Unit 2
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| Description | PDF File |
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| Unit 2 Assessment |  |
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| Unit 2 Scheme of Work | |
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| Resources for Unit 2 | |
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| Activities | ||||||||||
| Activity 2.1.1 Who am I | |
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| Activity 2.1.2 Creating a Good Impression | |
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| Activity 2.1.3 First impressions | ||||||||||
| Activity 2.1.4 I want that one | ||||||||||
| Activity 2.1.5 Customer Needs | ||||||||||
| Activity 2.1.6 Sales stepping stones | |
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| Activity 2.2.1 Customer Service Survey | |
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| Activity 2.2.2 Describe customer service | |
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| Activity 2.2.3 Discuss customer service | |
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| Activity 2.2.4 self assessment | |
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| Activity 2.2.5 Dealing with customers | ||||||||||
| Activity 2.2.6 Customer Charters | ||||||||||
| Activity 2.2.7 Yes or No | |
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| Activity 2.3.1 Above the line methods of promotion | |
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| Activity 2.3.2 Getting the message across | |
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| Activity 2.3.3 Choosing your words | |
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| Activity 2.3.4 Know your stuff | |
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| Activity 2.3.5 Payment Methods cards | |
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| Information Sheets | ||||||||||
| IS 2.1 Business objectives | |
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| IS 2.2 Meeting different needs | |
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| IS 2.3 Customer services quotes | |
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| IS 2.4 Types of Customer Complaints | |
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| IS 2.5 Importance of service | |
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| IS 2.6 Handling Complaints ohp | |
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| IS 2.7 Customer Charters | |
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| IS 2.8 Accurate information | |
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| IS 2.9 Aims of a sales promotion | |
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| IS 2.10 Sales Promotion Techniques | |
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| IS 2.11 AIDA | ||||||||||
| Supporting Documents | ||||||||||
| ASA | |
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| Chip and Spin | |
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| Retailing in the News - on the Business Studies Blog | ||||||||||
