Study Notes: People Management

Motivation - Delegation & Empowerment

Delegation involves the assignment to others of the authority for particular functions, tasks, and decisions.
The main advantages and disadvantages of delegation can be summarised as follows:

Empowerment

Empowerment is giving employees the power to do their job. The aim of empowerment is that

The concept of empowerment is closely linked to motivation and customer service. Employees need to feel that their actions count – and empowerment is about making this happen.

Empowerment is a catch-all term that covers:

• Giving authority to make decisions to front-line staff (e.g. hotel receptionist, call centre assistant)
• Encouraging employee feedback
• Showing more trust in employees

HRM Strategy

HRM introduction  HRM objectives  HRM influences  Hard & Soft HRM  

Organisational Structure

Org charts  Delayering  Span of control  Centralisation & decentralisation  Matrix structures  

Motivation at work

What is motivation?   Theory - Maslow  Theory - Herzberg  Theory - Taylor  Theory - McGregor  

Financial motivation  Pay Package  Time rate  Piece rate  Commission  Performance pay  

Share options  Job rotation  Job enlargement  Delegation & empowerment  

Recruitment & Training

Recruitment intro  Internal / external  Job descriptions  Interviews  Job analysis  

Job advertising  Person specification  Training - intro  Induction training  On-the-job training  Off-the-job training  

Workforce planning

Workforce planning  Flexible working  Benefits & issues  Labour supply  Workforce roles & workload  

Annual hours  Job sharing  Temporary staff  Teleworking   Flexible hours  

Communication

Overview  Barriers  Benefits  Employee Representation