Author: Jim Riley Last updated: Sunday 23 September, 2012
It is a common mistake to believe that promotion by business is all about advertising. It isn’t. There are a variety of approaches that a business can take to get their message across to customers, although advertising is certainly an important one.
Promotion is all about communication. Why because promotion is the way in a business makes its products known to the customers, both current and potential.
The main aim of promotion is to ensure that customers are aware of the existence and positioning of products. Promotion is also used to persuade customers that the product is better than competing products and to remind customers about why they may want to buy.
In fact, promotion has many potential uses in business. It can be used to:
Attract new customers
Encourage customer loyalty
Remind potential customers
Reassure new customers
Create an image
Position a product
Encourage brand switching
To support a distribution channel
It is important to understand that a business will use more than one method of promotion. The variety of promotional methods used is referred to as the promotional mix.
Which promotional methods are used depends on several factors:
Stage in the life cycle
E.g. advertising is important at the launch stage
Nature of the product
How much information is required by customers before they buy
What are rivals doing?
How much can the firm afford?
Other elements of the mix (price, product, place etc)
Appropriate ways to reach the target market
The main methods of promotion are:
Public relations & sponsorship
A business will use a range of promotional activities for its product, depending on the marketing strategy and the budget available.
The way in which promotion is targeted is split into two types:
Above the line promotion – paid for communication in the independent media e.g. advertising on TV or in the newspapers. Though it can be targeted, it could be seen by anyone outside the target audience.
Below the line promotion – promotional activities where the business has direct control e.g. direct mailing and money off coupons. It is aimed directly at the target audience.