Author: Jim Riley Last updated: Sunday 23 September, 2012
Each layer of marketing intermediaries that performs some work in bringing the product to its final buyer is a "channel level". The figure below shows some examples of channel levels for consumer marketing channels:
In the figure above, the first two channels are "indirect-marketing channels".
Channel 1 contains two intermediary levels - a wholesaler and a retailer. A wholesaler typically buys and stores large quantities of several producers’ goods and then breaks into the bulk deliveries to supply retailers with smaller quantities. For small retailers with limited order quantities, the use of wholesalers makes economic sense. This arrangement tends to work best where the retail channel is fragmented - i.e. not dominated by a small number of large, powerful retailers who have an incentive to cut out the wholesaler. A good example of this channel arrangement in the UK is the distribution of drugs.
Channel 2 contains one intermediary. In consumer markets, this is typically a retailer. The consumer electrical goods market in the UK is typical of this arrangement whereby producers such as Sony, Panasonic, Canon etc. sell their goods directly to large retailers and e-tailers such as Comet, Tesco and Amazon which then sell onto the final consumers.
Channel 3 is called a "direct-marketing" channel, since it has no intermediary levels. In this case the manufacturer sells directly to customers. An example of a direct marketing channel would be a factory outlet store. Many holiday companies also market direct to consumers, bypassing a traditional retail intermediary - the travel agent.
What factors should be taken into account in choosing the best distribution channel? Here is a summary:
Nature of the product
Perishable/fragile? A product with a short-life
Technical/complex? Complex products are often sold by specialist distributors or agents
Customised? A direct distribution approach often works best for a product that the end consumer wants providing to a distinct specification
Type of product – e.g. convenience, shopping, speciality
Desired image for the product – if intermediaries are to be used, then it is essential that those chosen are suitable and relevant for the product.
Is it geographically spread?
Does it involve selling overseas (see further below)
The extent and nature of the competition – which distribution channels and intermediaries do competitors use?
Its size and scope – e.g. can it afford an in-house sales force?
Its marketing objectives – revenue or profit maximisation?
Does it have established distribution network or does it need to extend its distribution option
How much control does it want over distribution? The longer the channel, the less control is available
Are there limitations on sale?
What are the risks if an intermediary sells the product to an inappropriate customer?