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GCSE / Level 2 Revision Notes
People management - Barriers to good communication
Aiming to achieve effective communication is one thing – actually doing it is another. There are several barriers to communication, including:
Barrier |
Explanation |
Language |
The communication message might not use vocabulary that is understood by the receiver – e.g. too much use of technical or financial jargon |
Noise |
Various things stop a message from getting through or being heard – e.g. poor connection, background noise, distractions, too many people speaking |
Overload |
Too much information can cause problems e.g. slow down decision making |
Emotion |
The relationship between the sender and receiver of communication might adversely affect the message – which could be ignored or misinterpreted |
Gaps |
Too many intermediaries (e.g. too many layers in hierarchy through which message has to be passed) might prevent or distort the message |
Inconsistency |
If people receive conflicting or inconsistent messages, then they may ignore or block them |
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