The Customer Bites Back via the Blogosphere

Monday, September 21, 2009
by Jim Riley

A classic mini case study for anyone teaching customer service.  Andy Sharman was more than unhappy with their miserable Thomson Holidays trip to Tunisia - so he turned to blogging when Thomson ignored his complaints…

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Posted to BUSINESS THEMES • Business Ethics & CSR • E-Business & E-Commerce • Leisure, Travel & Tourism • Marketing
Tags: blogging, customer service, thomson holidays, thomson holidays - holidays in tunisia, thomson tunisia
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