The Customer Bites Back via the Blogosphere

Monday, September 21, 2009
by Jim Riley

A classic mini case study for anyone teaching customer service.  Andy Sharman was more than unhappy with their miserable Thomson Holidays trip to Tunisia - so he turned to blogging when Thomson ignored his complaints…

read more...»
Posted to BUSINESS THEMES • Business Ethics & CSR • E-Business & E-Commerce • Leisure, Travel & Tourism • Marketing
Tags: blogging, customer service, thomson holidays, thomson holidays - holidays in tunisia, thomson tunisia
No comments yet, add one! Permalink
Page 1 of 1 pages


Get a daily email update of new resources on the Business Studies Blog

Business Teacher Discussion Forums

Follow tutor2u on Twitter

 Jim  | Geoff  | Others

Latest entries

Categories

Monthly Archives

Tags

demand, price, entrepreneur, costs, profit, recession, aqa, downturn, startups, strategy, investment, capacity, revision, production, profits, risk, quiz, prices, competition, tutor2u, pay, retailers, employment, supermarkets, cash flow, banks, supply, debt, advertising, edexcel, product, motivation, manufacturing, tesco, inflation, trade, unemployment, product life cycle, philip allan, location, airlines, losses, stakeholders, enterprise, shareholders, google, recruitment, confidence, stocks, suppliers, innovation, productivity, startup, franchise, customer service, football, aqa business, british airways, ian marcouse, diversification, starters and plenaries, retailing, breakeven, brands, housing, china, credit crunch, training, venture capital, new product development, merger, bank overdraft, oil, nelson thornes, globalisation, marcouse, facebook, kelloggs, food, start-up, incentives, exports, asda, sources of finance, takeover, gdp, bank loan, buss1, slowdown, dragons den, buss4, euro, ethics, hbos, malcolm surridge, starbucks, business review, e-commerce, redundancy, bbc,
All tags

Syndicate