Wipeout Challenge - Total Quality Management

Many thanks to Lord Sutch for sending over this version of Wipeout Challenge, which his Lordship ran successfully with his GCSE Business students recently.  it would work just as well with AS students covering quality control / assurance.  The file download is below.  it is a PowerPoint show (pps) format.

Download Wipeout Challenge - Total Quality Management

Video case study - product testing adds to quality

In this BBC video, the Working Lunch team explain how many consumer product firms employ specialist product testing services to ensure that their products meet the most rigorous quality standards.

Download student worksheet including video link

Q&A - Which is best - quality control or quality assurance?

Which approach to managing quality is best?  The answer is that both can play an important role in managing quality.  Here is a summary of the main considerations:

Q&A - How can benchmarking help with managing quality?

Done properly, benchmarking can provide a useful quality improvement target for a business.

Q&A - What is involved in quality assurance

A definition of quality assurance is: “the processes that ensure production quality meets the requirements of customers”.

This is an approach that aims to achieve quality by organising every process to get the product ‘right first time’ and prevent mistakes ever happening. This is also known as a ‘zero defect’ approach.

Q&A - Explain what is involved in quality control

A good definition of quality control is: “the process of inspecting products to ensure that they meet the required quality standards”

This method checks the quality of completed products for faults. Quality inspectors measure or test every product, samples from each batch, or random samples – as appropriate to the kind of product produced. 

Q&A - Can quality be measured?

Given the importance of achieving the right level of quality, a key question is how a business can measure the effectiveness of its quality performance.

Q&A - What are the costs of poor quality?

You can probably come up with several examples from your own experience of when you have come across poor quality.  Here are some examples:

Q&A - Why is quality so important in business?

Quality helps determine a firm’s success in a number of ways:

Q&A - Define what is meant by quality

Quality is important to businesses but can be quite hard to define. A good definition of quality is:

“Quality is about meeting the needs and expectations of customers”

Revision Presentation - Managing Quality

Quality is an important topic which is relevant across each of the functional areas in a business.  This revision presentation considers the nature of quality, the costs of poor quality and the essential differences between quality control and quality assurance.

Launch interactive revision presentation on Managing Quality

Mystery Shopping - Quality Control or Staff Snooping?

BBC Working Lunch has come up trumps for business studies once again - this time with a snappy 3 minute video looking at the growing use of mystery shopping…

Batch production in action - cricket bats

Forget those boring textbook examples of batch production - loaves of bread, school dinners, building a house etc etc.  Here is a great pictorial example of batch production in action…

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