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A new approach to segmenting the holiday industry

Tuesday, January 27, 2009
by Jim Riley

Tour operators are always looking for a way of differentiating their holiday products.  Some specialist in certain destinations, others focus on target age-groups or activities.  But until now, it has been rare for an operator to claim that its are only suitable for people of a certain social class…

It might be a promotional masterstroke.  Or perhaps a public relations disaster.  Time will tell.

However, a Newcastle-based holiday company has generated plenty of publicity from a promotional email sent out to around 24,000 potential customers.

The pitch?  That customers booking with the firm can be pretty certain of having a “chav-free” holiday.  This BBC video clip tells the story.

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