Top Class Customer Service in Action - Yorkshire Airlines

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A big hat tip to Mark Mitchell for showcasing this classic Hale & Pace clip as a way of introducing the topic of customer service…

As any Yorkshireman would now, customer service is all about calling a spade a spade…

[warning: the video contains some mildly offensive language - though not untypical of some of the language you get if you visit us here in Yorkshire]

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