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Contingency planning failure leads to customer service disaster
A wonderful topical example to use with A2 and similar students looking at the need for contingency planning, or at how breakdowns in communication can lead to some serious business consequences The report into the fiasco on Eurostar in December 2009 makes compelling reading. Lots of stimulus material in there for students, from both a contingency planning and customer service perspective.
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Revision Quiz - Effective Customer Service [13 May 2013]
The importance of ICT and electronic banking services [7 Mar 2013]
Changes in culture and leadership at Yahoo spells trouble for teleworkers [1 Mar 2013]
A Winning Corporate Culture in the Skies - Herb and His Airline [25 Feb 2013]
Huawei - are three CEOs better than one? [19 Feb 2013]
The Horse Meat Scandal - A Question of Trust [13 Feb 2013]
Organisational Change: How Can the Banks Change their Culture? [11 Feb 2013]
Is New Leadership Making a Difference at Yahoo? [7 Feb 2013]
Organisational Culture under Examination in the NHS [7 Feb 2013]
Van Houten abandons the CD [31 Jan 2013]
BUSS4: New CEO - New Strategy [22 Jan 2013]
Changing the Organisational Culture - Clean Up or Clear Off! [19 Jan 2013]
Leadership - To be Exceptionally Effective, a Leader Needs CASE [10 Jan 2013]
Leadership - Insights into the Role of the CEO from BBC CEO Guru [23 Nov 2012]
Hardly Profitable HP Computers. [22 Nov 2012]
Leadership Styles - Lead Like a Swan [11 Nov 2012]
Insights into the Leadership Style of SAF [9 Nov 2012]
What makes a good manager? Good employees! [10 Oct 2012]
Culture & Long-term Business Success - Keeping It in the Family Japanese Style [19 Sep 2012]
Revision Quiz - Leadership Styles [13 Sep 2012]
Leadership: Barclays Opts for the Internal Option for New CEO [2 Sep 2012]
The Ideas Exchange [30 Aug 2012]
Revision Quiz - Communication Methods [28 Aug 2012]
Revision Quiz - Communication Basics [28 Aug 2012]
Motivation at Work - What Makes Employees Go the “Extra Mile”? [24 Aug 2012]
Communication problems - the £30 million mistake! [24 Aug 2012]
Leadership and Change: CEOs have less time to Succeed [10 Aug 2012]
Forget the Share Price - Focus on Customers! Says Yahoo’s new CEO [10 Aug 2012]
The buck stops here or here or here. [3 Jul 2012]
Bank computer glitch gives an insight into contingency planning and the importance of cash flow [26 Jun 2012]
ResearchBuster: New Leaders and Strategic Change [18 Jun 2012]
Nokia and Strategic Change - the Essential A2 Business Case [14 Jun 2012]
Contingency planning and the break-up of the Euro [13 Jun 2012]
Evaluating the importance of leadership on business performance [13 Jun 2012]
BUSS4 - a clash of culture and a failed takeover [25 May 2012]
Measuring the competitiveness of a business [18 May 2012]
Takeovers and Mergers - one that went badly wrong (BMW and Rover) [10 May 2012]
Paul Polman (Unilever CEO) on cultural change, leadership, Asia and Corporate Social Responsibility [27 Apr 2012]
Irene Rosenfeld on Leadership, Transformation, and THAT takeover [18 Apr 2012]
Life and leadership at BA after Willie Walsh [12 Apr 2012]
Revision Presentation - Managing Risk [7 Apr 2012]
Revision Presentation - Leadership [5 Apr 2012]
Women & Leadership [22 Mar 2012]
Sony - All Change at the Top with a new CEO [12 Mar 2012]
Apple’s new CEO and a new iPad - A Change in Leadership [9 Mar 2012]
Takeover and merger integration: lessons from the experts (GE Capital) [9 Mar 2012]
Takeover troubles - Has the Co=operative got Indigestion with the Somerfield Integration? [5 Mar 2012]
The Strategic Challenges Facing International Airlines Group - Interview with Willie Walsh [14 Feb 2012]
The Leadership Style of Willie Walsh - In Quotes [14 Feb 2012]
Ideas not Hierarchy Makes a Business - Steve Jobs on Teamwork & Culture [13 Feb 2012]
Innovation in Business - Perspectives from Stephen Elop (CEO of Nokia) [12 Feb 2012]
Starter activity - Contingency Planning (Japanese Style) [9 Feb 2012]
Leadership in a multinational business - what leadership style works best? [30 Jan 2012]
Leadership - Howard Schultz on the importance of leading an innovative culture [29 Jan 2012]
Leadership - what is the best leadership style? It depends on the “situation”! [29 Jan 2012]
Leadership - Tough decisions to turn Starbucks around [29 Jan 2012]
Leadership - 40 examples of leadership at the movies in just 120 seconds [29 Jan 2012]
Leadership - what qualities does an effective leader and manager have? [29 Jan 2012]
Schultz on Leadership, Love and the Competitive Advantage of Culture [29 Jan 2012]
Leadership - it’s not a popularity contest [29 Jan 2012]
Straight-talking answers to business questions - the examiners might hate some of this! [12 Dec 2011]
Business studies lessons from Britain’s best pub [3 Nov 2011]
Lesson video - a day in the life of a supermarket [20 Oct 2011]
Leadership video - A heartfelt apology from the boss [15 Oct 2011]
Management By Committee? Not At Apple [9 Oct 2011]
De-layering: do firms need middle managers? [5 Oct 2011]
Leadership styles for effective change management - Morgan Freeman style [29 Sep 2011]
Autocratic leadership style in action - Basil v Manuel [22 Sep 2011]
Inspiring leadership? [19 Sep 2011]
Strategies for success on the beleaguered high street [6 Sep 2011]
Leadership - Farewell to Steve Jobs [25 Aug 2011]
The Case for Transformation [29 Jul 2011]
Sir Ken Robinson on Creative Leadership [20 Jul 2011]
Rupert Murdoch and Leadership - Should a CEO Know What’s Going On? [20 Jul 2011]
Leaders’ Weaknesses [4 Jul 2011]
Leadership, Culture and Trust - A Letter from Sir Richard Branson [1 Jul 2011]
Retrenchment for Thorntons following strategic review [28 Jun 2011]
CSR & Strategy - Why the Cooperative Group changed to survive [16 Jun 2011]
Leadership styles - the importance of listening [14 Jun 2011]
Leadership - a crisis of confidence? [13 Jun 2011]
What makes Ferguson great? [27 May 2011]
CSR and Business Legislation - The Bribery Act comes to town [5 May 2011]
Leadership and the Golden Circle [21 Apr 2011]
Leadership - a triumph of youth over experience? [6 Apr 2011]
JIT - How lean production suffers from a terrible shock [22 Mar 2011]
Leadership Resource - Every Little Helps [16 Mar 2011]
Howard Schultz - A Changed Starbucks. A Changed C.E.O [13 Mar 2011]
Industrial Action & Customer Service Case Study - FlyLo [28 Jan 2011]
Leadership - can Apple really be a one-man band? [19 Jan 2011]
Training, social immobility and tuition fees - KPMG’s blueprint solution [13 Jan 2011]
Dominos Pizza - the Recipe for Business Success [9 Jan 2011]
Lessons in leadership [5 Jan 2011]
Back to Back - Teaching Communication [4 Jan 2011]
Q&A - How important is location in determining business success? [29 Dec 2010]
Meet Sir Terry Leahy at the Business Teacher National Conference 2011 [18 Dec 2010]
Bruce Poon Tip exploits a huge Gap in the adventure market [12 Dec 2010]
Dominos Pizza - Growth & Strategy (Part 3) - Smart Marketing [26 Nov 2010]
Leadership in action - A Day in the Life of Willie Walsh [25 Oct 2010]
Leadership skills of the new CEO drive profits at Pret [8 Oct 2010]
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Try some of these superb starter activities for Business Studies:
- Anagram Countdown
- Beat the Teacher
- Bellwork
- Budget Basket
- Memory Challenge
- Loop Cards
- I'm the Question
- Catchphrase - Say What You See!
- Consider All Possibilities (C.A.P)
- i-Teach
- Teacher Talkabout
- Perfect Recall
- Pass the Buck
- What would you have invented?
- These are a few of my favourite things
- Set Your Students the 15 Word Challenge
- Topic Tennis
- What Why Depends - Developing Thinking Skills
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