A six minute tour round the Dell Factory

Measuring the competitiveness of a business [18 May 2012]
Revision Presentation - Operations and Technology [17 May 2012]
Revision Presentation - Business & the Technological Environment [9 Apr 2012]
Takeover troubles - Has the Co=operative got Indigestion with the Somerfield Integration? [5 Mar 2012]
Technology in action: inside the transparent factory [27 Jan 2012]
Revision Presentation - Critical Path Analysis [2 Jan 2012]
Mini whiteboards lead to more motivating Critical Path Analysis [2 Jan 2012]
Revision Presentation - Lean Production [31 Dec 2011]
A tour of a handmade chocolate factory [21 Nov 2011]
Brilliant Video for Just in Time and Kaizen [4 Nov 2011]
Business studies lessons from Britain’s best pub [3 Nov 2011]
Location Location Location [28 Oct 2011]
Strategy case study - does Microsoft have a long-term strategy? [21 Oct 2011]
Lesson video - a day in the life of a supermarket [20 Oct 2011]
Lesson starter video: Technological innovation in the post-PC era [15 Oct 2011]
Virtual shopping - Tesco in South Korea [6 Oct 2011]
Making Profit from Waste [6 Oct 2011]
Stock problems at SuperDry hint at the problems of rapid growth [6 Oct 2011]
Strategies for success on the beleaguered high street [6 Sep 2011]
Retrenchment for Thorntons following strategic review [28 Jun 2011]
Corporate longevity: the lessons from IBM’s 100th birthday [14 Jun 2011]
Lean and mean - from Toyota to Tesco [10 Jun 2011]
Strategy Video - Innovation through technology at Fern Howard [10 Jun 2011]
Technology & innovation - extending the humble contact lense [9 Jun 2011]
An end to outsourcing? [18 May 2011]
Jaguar goes for NPD investment with £5bn plan [10 May 2011]
Capacity cuts at Toyota UK as production still hit after Japanese earthquake [20 Apr 2011]
JIT - How lean production suffers from a terrible shock [22 Mar 2011]
Niche segmentation - Britain’s Last Teddy Bear Maker [23 Feb 2011]
CSR - Lesson Video: Primark on the Rack [16 Feb 2011]
CSR - Apple audits the supply chain [15 Feb 2011]
CSR - Avoiding the child labour hotspots [15 Feb 2011]
CSR - keeping a CCTV eye on suppliers [4 Feb 2011]
Industrial Action & Customer Service Case Study - FlyLo [28 Jan 2011]
Dominos Pizza - the Recipe for Business Success [9 Jan 2011]
Strategy in Action - Is Gray Nicolls Batting on a Sticky Wicket? [29 Dec 2010]
Q&A - How important is location in determining business success? [29 Dec 2010]
Starbucks - Two Examples of Financial and Non-Financial Methods of Motivation [19 Dec 2010]
Leadership skills of the new CEO drive profits at Pret [8 Oct 2010]
100 topical examples of business innovation [13 Sep 2010]
37 Ways for a Business to be More Competitive [24 Aug 2010]
A tricky customer service problem - chicken nuggetts are off [11 Aug 2010]
Retail banking through the ages - a pictoral guide [29 Jul 2010]
Technology in action - behind the scenes at the Ocado warehouse [27 Jul 2010]
Farmers v Supermarkets - the battle continues [19 Jul 2010]
Customer service lessons from a taxi driver [13 Jul 2010]
Customer Service - What Students Can Learn from John Lewis Partnership [12 Jun 2010]
The Dark Side of the iPad and iPhone? [26 May 2010]
Can the Dell Streak Find a Large Enough Gap in the Market? [25 May 2010]
Book wars! [5 May 2010]
Technological change shakes up book production [3 Mar 2010]
Strategies for the Recession - Insights from Six Restaurant Group CEOs [19 Feb 2010]
Contingency planning failure leads to customer service disaster [12 Feb 2010]
Mass-market holiday companies score worst for customer service - yet again! [8 Jan 2010]
Technology transforms business in the Noughties [30 Dec 2009]
Video case study - technology transforms the checkout [27 Dec 2009]
Customer service in action - the shop sleepover [22 Dec 2009]
Advertising spend for four global brands [29 Oct 2009]
Mystery Shopping - Quality Control or Staff Snooping? [28 Oct 2009]
Meet a social enterprise with low-priced USP [21 Oct 2009]
Economist on Lean Production [20 Oct 2009]
Customer Service with a Beat - its a Rap [5 Oct 2009]
The Costs of Poor Customer Service - United Airlines and the Guitar Hero [5 Oct 2009]
Police caution the CEO for insisting on better customer service [25 Sep 2009]
The Customer Bites Back via the Blogosphere [21 Sep 2009]
Top Class Customer Service in Action - Yorkshire Airlines [24 Jun 2009]
Factory visits - take a virtual tour of the Coca-Cola bottling plant [22 May 2009]
Product life cycle - which technologies will soon be declining into the scrap heap? [20 May 2009]
Customer service classic - the upside-down pizza [11 May 2009]
Q&A - What is meant by having a “customer focus”? [1 May 2009]
Q&A - What are the main benefits of good customer service? [1 May 2009]
Video case study - inside the Easter egg factory [27 Feb 2009]
Never ‘misunderestimate’ the value of customer service, or of finding the right man for the job….. [22 Feb 2009]
Linking customer service and motivation theory [2 Feb 2009]
Video Case Study - Product Life Cycle of the Standard Light Bulb [12 Jan 2009]
A Devastating Blow for the Irish Economy [8 Jan 2009]
Revision Quiz - Customer Service [9 Nov 2008]
Cash flow problems could mean its a wrap… [26 Jul 2008]
High oil prices encourage supply-chain re-think [30 Jun 2008]
Lean manufacturing - BBC In Business [3 Feb 2008]