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Customer Service


Poor Customer Service - Delivered

Friday, January 10, 2014

Drones, OWLS or Royal Mail? Delivery Innovation for E-Commerce

Saturday, December 07, 2013

Revision Quiz - Customer Service: Customer Feedback

Tuesday, October 29, 2013

Revision Quiz - Customer Service: Communication

Revision Quiz - Customer Service: Dealing with Problems & Complaints

Revision Quiz - Customer Service: Customer Needs and Expectations

Wednesday, October 23, 2013

Marketing the budget hotel concept

Wednesday, July 03, 2013

Low cost airlines

Friday, June 21, 2013

Marks and Spencer invests in stock control

Tuesday, May 14, 2013

Revision Quiz - Effective Customer Service

Monday, May 13, 2013

Co Op Bank’s USP vanishing trick

Friday, May 10, 2013

Revision Quiz - Consumer Protection

The problems of overnight success – and how to prepare for growth

Saturday, May 04, 2013

‘Feel free to browse’ … for how much longer?

Tuesday, April 23, 2013

Shopping: The new tactics to get you spending

Tuesday, March 26, 2013

Some great insights into how technology is transforming the high street

Tuesday, March 12, 2013

Now Blockbuster fails ... is the High Street dying?

Thursday, January 17, 2013

The rising profile of ‘Cyber Monday’

Tuesday, December 04, 2012

The Co-op claws back retail market share

Thursday, November 08, 2012

“Place” in the John Lewis marketing mix

Wednesday, October 17, 2012

IT and Business: Dominos and the Cloud

Wednesday, September 19, 2012

More on “up-selling” (adding value) the budget airline way

Monday, April 16, 2012

Retailing booms: in railway stations

Tuesday, March 27, 2012

Practice your skills as a retailer: entrepreneurs experiment with ‘pop up’ shops

Thursday, March 08, 2012

Which is better? Aldi or Lidl? Compare and contrast these (and others) using ‘Store Wars’

Monday, February 06, 2012

More perspectives on our changing shopping habits

Thursday, January 26, 2012

It takes 20 years to build a reputation and five minutes to ruin it

Wednesday, December 21, 2011

Functional recipes (strategies) for success at McDonalds UK

Thursday, December 15, 2011

Woman pepper-sprays rival bargain hunters.  So what is ‘Black Friday’?

Tuesday, November 29, 2011

Empty Shelves at Sainsbury’s - You Decide!

Sunday, November 27, 2011

Business studies lessons from Britain’s best pub

Thursday, November 03, 2011

Virtual shopping - Tesco in South Korea

Thursday, October 06, 2011

Marks & Spencer’s new look

Tuesday, September 13, 2011

Customer service, a pricey sandwich and the smiley dinosaur

Thursday, September 08, 2011

Strategies for success on the beleaguered high street

Tuesday, September 06, 2011

Nurofen Plus and the importance of quality -

Sunday, August 28, 2011

Leadership - a crisis of confidence?

Monday, June 13, 2011

Strategy explained - Insights into Amazon

Friday, May 13, 2011

More UK product recalls: why?

Tuesday, January 11, 2011

HR implications of business expansion: the UK supermarket sector

Tough lessons in running a business from the entrepreneurial coalface

Tuesday, December 21, 2010

Leadership skills of the new CEO drive profits at Pret

Friday, October 08, 2010

Business and the blogosphere

Monday, October 04, 2010

Private sector or public sector: what is the future for the Royal Mail?

Friday, September 10, 2010

Recession pricing: the rise of the budget hotel

Tuesday, August 31, 2010

37 Ways for a Business to be More Competitive

Tuesday, August 24, 2010

A tricky customer service problem - chicken nuggetts are off

Wednesday, August 11, 2010

Retail banking through the ages - a pictoral guide

Thursday, July 29, 2010

Profiting from non-profits

Monday, July 19, 2010

Customer service lessons from a taxi driver

Tuesday, July 13, 2010

Customer Service - What Students Can Learn from John Lewis Partnership

Saturday, June 12, 2010

Mass-market holiday companies score worst for customer service - yet again!

Friday, January 08, 2010

Customer service in action - the shop sleepover

Tuesday, December 22, 2009

Customer Service with a Beat - its a Rap

Monday, October 05, 2009

The Costs of Poor Customer Service - United Airlines and the Guitar Hero

Top Class Customer Service in Action - Yorkshire Airlines

Wednesday, June 24, 2009

Customer service classic - the upside-down pizza

Monday, May 11, 2009

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