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CSR - Unilever’s Strategy & Culture of Sustainability

Sunday, August 10, 2014

A superb article here from The Economist that should be essential reading for all students required to develop their understanding of corporate social responsibility (“CSR”) and, specifically, the concept of sustainability.

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Revision Presentation - Business Ethics

Monday, August 04, 2014

This updated and extended revision presentation introduces the concept of business ethics. The distinction between ethical and legal behaviour is examined as are the potential benefits and drawbacks of ethical behaviour. Some topical examples of business ethics in action are also provided.

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Leadership & Change: Sergio Marchionne Drives Culture Change to Turnaround Chrysler and Fiat

Sunday, August 03, 2014

If business students are looking for a different example of how effective leadership can drive successful change, then they should add Sergio Marchionne to their research.

Sergio Marchionne was initially best-known for leading the turnaround of the Italian automotive group Fiat. More recently, Marchionne has led the transformation of US automotive group Chrysler, taking Chrysler from the brink of bankruptcy at the lowest point of the financial crisis in 2008/9 to profitability.

Marchionne took over as CEO of Fiat in 2004 and was able to return the struggling Italian car manufacturer to profitability with two years. He first connected with Chrysler when a strategic alliance was formed between Chrysler and Fiat (who took a 20% shareholding) as part of a US government-backed rescue of Chrysler as it tried to avoid bankruptcy. When Chrysler was able to pay off various US government loans in 2011, Fiat was left with a stake of over 50%. Since then, Fiat have been negotiating with a Chrysler employee trust in the US (which holds a substantial remainder of the shares in Chrysler) to complete a full takeover. A deal was finally agreed in early 2014 with the formalities now being completed. 

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GSK - The Only Way is Ethics?

Saturday, June 07, 2014

Has it all gone horribly wrong for UK-based global pharmaceutical giant GSK? Profits might be rising, but there still seems to be a nasty smell about the way GSK does business.

That’s bad news for GSK shareholders and stakeholders, but good news for business students. GSK has quickly become one of the very best examples of the potential costs and reputational damage that can arise when business ethics are seemingly ignored by parts of a complex multinational organisation.

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Revision Quiz - Business Ethics

Sunday, May 11, 2014

This revision quiz provides 10 questions on Business Ethics.

Launch Revision Quiz - Business Ethics

Google Glass, Geeks and Loons – Overcoming Barriers for Product and Market Development

Wednesday, April 02, 2014

Two very interesting stories regarding Google’s intentions of world domination (in a nice way) via innovation, product and market development.

Firstly, in an effort to “de-dorkify” the Google-Glass and appeal to a wider audience, Google have struck a deal with Luxottica (the makers of Ray-Bans and Oakley sunglasses) to design the wearable device. The deal looks promising and Luxottica’s share price increased 4% after the deal. At the same time, Google founder Sergey Brin has been denigrating mobile phones saying that they are socially isolating, with “people walking around hunched up, looking down, rubbing a featureless piece of glass”. This is a great example of how Google are trying to push what they hope is their next rising star by challenging accepted norms about how we currently interact.

Secondly, to “connect the two-thirds of the world's population which does not have affordable net connections”, Google has launched Project Loons, which consists of floating balloons laden with 3G equipment into the skies over lesser developed countries. The driving force behind this is of course altruistic, with an ancillary benefit being that billions more people will use Google services. Moved by this act of philanthropy, Facebook intend to do the same, but using solar-powered drones instead!

Perfect stimulus for discussions for Ansoff’s Matrix, Boston Matrix, Innovation, Competition, Overcoming barriers, CSR and Strategic planning.

Even St Anthony can’t change the culture at Barclays

Monday, March 10, 2014

In 2012 Anthony Jenkins (nicknamed “Saint Anthony”) succeeded Bob Diamond and promised to clean up Barclays and eradicate the worst excesses of the banking industry. Speaking to those who received huge bonuses for unscrupulous behaviour, he said “my message is simple: Barclays is not the place for you. The rules have changed. You won’t feel comfortable at Barclays and, to be frank, we won’t feel comfortable with you as colleagues”.

Despite this, profit dropping 32% to £5.2bn, and making 3,700 jobs cuts last year:

  • Jenkin’s himself pocketed just under £5m in shares
  • Staff paid over £1m increased from 428 to 481.
  • The bonus pool increased 10% to 2.4b

The justification for this? Many senior traders have left, or threatened to do so, and to keep hold of the top earners, he had to offer top pay. Had he not, the investment wing of Barclays would have plunged into a “death spiral”, with staff and high-value customers going elsewhere.

This is part of the bigger issue regarding European Commission’s rule to reduce banking bonuses, how George Osborne is fighting the decision and why, it would seem, he really didn’t need to as bosses of RBS (81% owned by tax payers) and HSBC also side-stepped the rule by giving large “fixed pay allowances” in the form of shares.

This story always provides great impetus for emotive debate on BUSS4 topics such as government intervention, culture, pay and leadership.

Maverick gets shot down

Wednesday, March 05, 2014

Does the inclusion of the image below breach copyright laws? Paramount Studios think so.

A young man (obviously with time on his hands) has had his Twitter account closed for tweeting individual frames of the film Top Gun, along with captions, every 20 minutes.

The BBC article explains that whilst it seems heavy-handed and mean-spirited, in terms of the law, even the frames are classed as the film. However, it does ask how the tweets could affect Paramount financially, and why YouTube accounts don’t face a similar fate.

In a previous blog I listed some other contentious copyright courtroom quarrels, could this be seen as the most absurd, as far from detracting from the studio finances, it potentially advertises and promotes the films further?

Government (or governing body) Intervention: Man City, Benefits Streets & Universities

Sunday, March 02, 2014

The attached PowerPoint (In_the_news_last_week_Gov_Int.ppt) links three current stories from sport, media and education and asks “should governing bodies intervene or should the invisible hand of free markets be left unchecked?”. In each case, students can discuss the merits and shortcomings of regulation in the respective industries, and explore the reasons for intervention in the first place.

The lesson works as a nice starting point and leads naturally to further research on Adam Smith and Milton Friedman.

Hope it helps!

Connect the 3 stories using Business Studies terminology

Friday, February 14, 2014

What do Kanye West, a Flappy Bird and American footballers have in common?

I had no idea either, but it was interesting to have a go. I saw these three news stories this week and they seemed to cover the full gamut from money, sport, culture, fashion, business and (most importantly for the students) trainers.

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Cantona given another red card.

Wednesday, February 12, 2014

I'm rather bitter that Eric Cantona one of Manchester United's best former players has been banned by The Advertising Standards Agency today. 

Watch the clip and try to work out why this has happened.

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Anti-Corruption Drive in China - Bad News for Luxury Brands?

Sunday, February 02, 2014

The Year of the Snake proved a challenging one for major bureaucrats in China who had previously enjoyed a lavish lifestyle. However, a new focus on rooting out corruption amongst China's public servants, is catching up with corrupt officials. As senior public servants fall into line with the new, stricter regime, demand for certain luxury products is falling in China! In this video from the FT, Ben Marino examines the changes and the possible implications for businesses that have relied on lavish spending. 

A great example of how a change in the political environment can impact directly on business!

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Will Google rule the Earth? An interactive case study on growth and change management

Friday, January 31, 2014

Google’s $3.2 billion purchase of Nest and current shopping spree into all things futuristic has made for an excellent BUSS4 case study. Attached is a 10 slide PowerPoint (Google_mergers_and_acquisitions.pptx) with videos, articles, hyper links and questions that can either be used as a homework task to start students on the road of research, a lesson in which students work independently and focus on the sections they find most interesting, or a catalyst for discussion about the similarities of Google, 1984 and Brave New World. 

Whilst it focuses on acquisitions, by the end of the lesson all students were able to analyse Google in relation to the following BUSS4 topics:

  • Mission statements, corporate aims and strategy
  • Globalisation
  • Government intervention (or Google’s intervention with the government)
  • CSR
  • Growth
  • Leadership
  • Culture
  • Managing change

Most amusing is the Daily Mash's vision of a world run by Google... as if we have a choice!

Did she fire 6 shots or only 5?

Saturday, January 18, 2014

"I know what you're thinking. "Did he fire six shots or only five?" Well, to tell you the truth, in all this excitement I kind of lost track myself..,you've got to ask yourself one question: "Do I feel lucky?" Well, do ya, punk?" 

A well known exchange from Dirty Harry led me to twist the title. 

However, this presents an extreme by UK standards, example of niche marketing, from India, The Nirbheek revolver.

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Insights into the ‘Culture’ of business organisations

Thursday, January 16, 2014

There’s just been a terrific book review in The Economist picking up on a great topic: corporate culture. The term is on everybody’s lips at the moment, helped by the current Leonardo DiCaprio movie ‘Wolves of Wall Street’, which is said to present a damning picture of the behaviour of some US banks.

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Innocent’s Chain of Good Analysis

Tuesday, January 14, 2014

How does a young man buying a drink in England help a young man in Uganda achieve his dream?

Innocent Smoothies' new advertising campaign explains the connection, and in doing so, it helped my class to understand how to fully develop a point, this led to deafening applause from the whole class and a subsequent call of "Oh Captain! My Captain" whilst most students climbed onto their desks! An ancillary benefit was that they could justify which was better, Innocent's Corporate Social Responsibility or Innocent's Marketing Campaign.

Business Ethics & CSR - GSK Promises to be Good

Wednesday, January 01, 2014

The global pharmaceutical industry is under threat, like never before, for the way that it markets its products.

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Patents, Copyrights & Trademarks - Judge, Jury & Evaluator.

Friday, November 29, 2013

Did Robin Thicke rip off Marvin Gaye? Should Nestle be allowed to use the colour purple? Is there anything wrong with calling your business Obama Fried Chicken? Is Wozniak's idea of cross-licencing a good one?

This a fun, differentiated and ready made lesson in which students become IP lawyers and examine the evidence for 7 different intellectual property courtroom spats.

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Co-Op Bank Elastic Ethics, Political Interference & Blind Regulators

Wednesday, November 27, 2013

The recent trouble at the Co-Op Bank Group highlight numerous weaknesses amongst the management which have damaged its ethical reputation and USP. “Friendly” banks – that is, a wide variety of types owned by members and customers rather than shareholders – are hugely popular around the world, with an estimated 20 per cent of the market for deposits and loans in Europe alone.

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RIP The Co-Op’s Ethics - no flowers by request

Thursday, November 21, 2013

How far is corporate culture a source of strength and weakness?

Last week The Queen and the Duke of Edinburgh visited One Angel Square in Manchester to open the world's "greenest" office, the new £100 m 14-storey headquarters of The Co-Operative Group. Yet within 72 hours, celebrations turned to dismay when The Mail on Sunday printed a story linking The Reverend Paul Flowers, a former Co-Op Bank Chairman with illicit drug use.

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Corruption in China - Mooncakes and Guangxi

Saturday, November 02, 2013

The Chinese word "guangxi" means connections. But, as Linda Yeuh explains in this BBC news video, guangxi has come to symbolise large scale corruption when doing business in modern-day China.

A crackdown on corruption in China has even extended to the giving of mooncakes - a traditional symbol of friendship!

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GSK Under Fire Again For Alleged Corruption in China

Sunday, September 22, 2013

The risks for businesses from outside of China from operating in China have been well-illustrated by the problems now faced by pharmaceutical giant GlaxoSmithKline plc ("GSK”).

GSK is facing claims that it made corrupt payments of around £323m to Chinese doctors in order to win market share. GSK is cooperating with the Chinese government in an investigation which might result in a substantial fine or other punishments for the company.

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Profit v Principles: The Rise of Corporate Social Responsibility

Saturday, July 06, 2013

This 5 minute video from the excellent Andrew Hill of the FT should be required viewing for every advanced business student.  

With an increasing number of companies refocusing their priorities beyond profit and towards the welfare of their suppliers, employees and the planet, Andrew Hill, management editor of the FT, asks what the repercussions are for business. Superb.

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Divine Chocolate - the Future of Business is Social

Wednesday, July 03, 2013

Sophi Tranchell MBE was our guest for the afternoon session at the Business Teacher National Conference 2013 and she gave a simply inspirational talk on the story of Divine Chocolate!

Sophi has very kindly agreed to her presentation being shared with tutor2u teaching colleagues and students. Highly recommended - a wonderful case study in social enterprise; packed full with other business studies gold too!

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Ethics & Competition: Chocolate Price Fixing in Canada

Thursday, June 06, 2013

This simply couldn't be worse news for two multinational giants in the global chocolate product market. Authorities in Canada have charged the food giants Nestle and Mars, together with a network of independent wholesale distributors, in an alleged conspiracy to fix prices of chocolates. Hershey is also involved - but they appear to have confessed to the illegal price-fixing activities and will be hoping for relatively lenient treatment in return for cooperating with the Canadian authorities.

Price-fixing is illegal - plain and simple. But it's also unethical. To be caught out price-fixing is to be caught acting against the interests of consumers. Not a good place to be if you are a global brand that values its reputation.

Nestle and Mars have both denied the alleged behaviour and have vowed to fight the legal action:

Nestlé said in a statement:

“Nestlé Canada will vigorously defend these charges. At Nestlé Canada, we pride ourselves on operating with the highest ethical business standards.” 

Mars issued a similar promise to fight the allegations.

Time will tell whether price fixing has actually taken place.

But what is price-fixing?

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The Ethics Bank

Sunday, May 26, 2013

The Co-Op has keen to highlight their ethical credentials as a key part of its marketing and positioning strategies. Supporters claimed that its mutuality was a more desirable form of ownership than PLCs.

The Banking Division has run into difficulties, and there have been significant changes in personnel within the last few weeks, in part as a response to major financial problems. On Friday there were reports that it had stopped offering loans to new business customers, and today The Independent on Sunday reported that The Co-Op Group's Finance Director Steve Humes had resigned. This followed the recent resignation of Brian Tootell  after Moody's downgraded the Bank's bonds.

Mr Humes The Group Finance Director for the last two years, had been involved in managing the Co-Ops food operations, and may have had insufficient experience of its banking operations. Euan Sutherland the Co-Op's new CEO who was appointed in May, could be about to make significant changes in other key management positions.

The decision to stop lending to new business customer may imply that the there may be insufficient capital to support current obligations let alone new loans. The ethical bank may be about to meet its most serious crisis. 

Co Op Bank’s USP vanishing trick

Friday, May 10, 2013

One of the strengths and a key component in the Co-Op Bank's USP after recent banking problems - sub-prime lending, collapse of Northern Rock and LIBOR rate fixing, was its emphasis of ethical banking. 

http://www.co-operativebank.co.uk/



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Organisational Culture: Skilling May Soon Not be the Smartest Guy in Prison

Thursday, May 09, 2013

Students attending our BUSS4 exam coaching workshops on Organisational Culture will be familiar with Jeff Skilling - the former CEO of Enron which collapsed so spectacularly over a decade ago.

The Enron collapse was closely linked to a strong, through ultimately toxic organisational culture that developed at Enron, which was an online energy trading business that rose quickly to become the 7th most valuable firm in the US.

The culture at Enron, described so powerfully in the film The Smartest Guys in the Room (and Broadway play of the same name) was a tough culture - a VERY tough culture. Students may recall the infamous policy of "rank and yank" in which 15% of Enron staff were dismissed each year as a result of Jeff Skilling's PRC (Performance Review Committee).

Skilling rose to the position of CEO in 2001 only to abruptly resign six months later. Soon after that, Enron collapsed in one of the most notorious corporate scandals of all time.

Jeff Skilling was sentenced to 24 years imprisonment back in May 2006 after he was found guilty on 19 counts of securities fraud, conspiracy, insider trading and lying to auditors. 

However, it now looks likely that Skilling will end up serving only 10-11 years of his sentence.  The news clip below explains why in more detail as does this news article from the BBC.

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Ethics, supply chains and consumer responsibility

Tuesday, May 07, 2013

The horrific Bangladesh factory disaster has highlighted a number of business issues and proved a stark reminder of the global effects our purchasing decisions may or may not have on people halfway around the world. Tom White has already put up a blog with some initial thoughts; I thought I’d pose some further questions and examine some of the issues raised in that post.

A great starting point would be to listen to the ever-reliable Business Daily, from the BBC World Service. Their programme In the Balance invites guests to debate a topical business issue, and this week, the Rana Plaza disaster was under discussion.

One of the first questions to ask is to examine the extent to which firms which are supplied by such factories are responsible. There were more immediate causes, of course, such as the owner’s actions and the culpability of local regulation and enforcement (or lack of). But this is not the first time there have been such disasters, nor are the poor conditions in such factories surprising. So is it right that chains such as Primark continue to use such suppliers? Isn’t it their fault, with their demands for low prices and increased flexibility to meet the needs of the fast fashion market? Do they have a responsibility to ensure fair and safe working practices in factories they don’t own and which they are merely customers of? A lot of people would argue that yes, they do. But isn’t that the same as arguing we as consumers should audit the supply chains of the shops which we buy from? Primark is as much a customer as we are.




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Sustainability & Productivity: CEO of Procter and Gamble Makes the Link

This is a really useful two-minute video snippet of a conference presentation by Procter & Gamble's CEO Bob McDonald. 

He explains that the aim of Procter & Gamble is to move to a zero waste production environment. He makes a clear link between sustainability and productivity. If P&G's factories can operate more efficiently with substantially reduced waste, then it ought to be a win-win arrangement for both shareholders and society stakeholders.

P&G is a multinational manufacturer of a diverse portfolio of product ranges including personal care, household cleaning, laundry detergents, prescription drugs and disposable nappies.

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Reflections on the Bangladesh factory disaster

Monday, May 06, 2013

You may not want to dwell on this topic, which is so terrible that I am sure your first reaction to what has happened will have been highly emotionally charged.  The scale of the tragedy only seems to grow, with the situation perhaps made worse by the realisation that these events are very typical of working conditions in many countries.

I've been putting together some links to encourage a bit of reflection on what, if anything, we can learn.

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Starbucks - Up Close and Personal with Howard Schultz

Monday, April 22, 2013

Lots of great information from Schultz here and insights into his business strategy. Many insights too into Schultz's personal background and his views on what it takes to be a successful entrepreneur.

Put simply, this interview has everything! Organisational culture; entrepreneurship; CSR; emerging markets; retrenchment; ethics.

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An Organisational Culture of Trust - Insights from John Lewis Partnership

Saturday, April 13, 2013

Terrific insights here from Andy Street, the CEO of John Lewis Partnership, about how the concept of trust is so important in business success. Some short, sharp points here which help identify elements of the organisational culture at John Lewis Partnership and perhaps point to some of the reasons why JLP has been so successful in recent years despite the economic downturn. Essentially Andy Street sees trust as a source of competitive advantage. But it is hard won, and easily lost! Businesses - take note!

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CSR and Starbucks - Meet their Chief Community Officer

Saturday, March 23, 2013

An interesting, though obviously positive perspective here on Starbucks' approach to corporate social responsibility in urban America. CEO Howard Schultz also features - as you might expect.

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WOW examples for BUSS4 - CSR at Unilever

Tuesday, March 19, 2013


Teachers who remember CSR as the research theme for Section A will remember Unilever's Project Shakhti as one of the key examples for that research. At the current round of tutor2u BUSS4 Revision Workshops, one suggestion for Section B is that students might research Unilever again to get some WOW examples for essays about CSR.

Students may not be familiar with the Unilever name at first, but will soon find that they are very familiar with many of the vast range of brands in the Unilever portfolio. They will also find that a Sustainable Living Plan is a core part of the Unilever culture, and applies to every stage of their supply chain; I know from one of my former students who is currently on an industrial placement with Unilever during his Business degree, that this starts at the heart of the business by establishing processes and habits in their offices and factories which reduce environmental impact, getting all staff to focus on reducing waste and recycling as much as possible.

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CSR: Branson Joins the $500 billion Philanthropy Club

Thursday, February 21, 2013

Students of corporate social responsibility will come across the concept of philanthropy as a powerful example of businesses and entrepreneurs "doing good" for society.

Perhaps the most significant recent example of philanthropy is the Giving Pledge, which was an initiative launched by Microsoft founder Bill Gates and his wife Melinda.

The Giving Pledge is a commitment by the world's wealthiest individuals and families to dedicate the majority of their wealth to philanthropy. Contributors already include Mark Zuckerberg (Facebook), Larry Ellison (Oracle), Warren Buffett (Berkshire Hathaway) 

And now Sir Richard Branson has joined the club, stating his intention to donate half of his fortune to environmental causes based around the social enterprise model.

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Culture: Running a values-based business

Wednesday, February 20, 2013

I am regular listener to Cambridgeshire’s Star FM Business Hub, which covers some amazing topics for small businesses and is a regular feature of my BTEC lessons. This week's episode however contained a large segment on the importance of culture in a business' success, which is particularly pertinent for BUSS4.

The interview with William Rogers, CEO of UKRD group (owner of Star Radio), gives a fantastic insight into how leaders can create the right culture for a business to succeed. It can be found here and starts 27 minutes in.

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All Change at Barclays: Can Jenkins Achieve his Cultural Transformation?

Wednesday, February 13, 2013

Barclays new CEO Antony Jenkins has announced details of his strategic review in the wake of Libor-rigging, the bank's role in PPI mis-selling and other scandals.

Jenkins has pledged to rebuild the bank's reputation by fundamentally changing the culture under which its traders operate, including changes to payment protection insurance selling and staff bonuses.

You can watch Jenkins' presentation of his new strategy to the waiting media here.

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The Horse Meat Scandal - A Question of Trust

The discovery of horse meat - disguised as beef - in burgers and lasagnes has kicked off a crisis which illustrates lot of key business studies concepts. 

At the heart of the issue is trust. Can consumers trust what retailers sell to them? 

From the consumer perspective, if a product is labelled "Beef Lasagne", is it too much to ask that the ingredients for the lasagne include beef rather than  horse or donkey?

From the retailers perspective, can they trust that the products they source from their supply chains are as described? What checks and controls do they need to have in place to ensure that suppliers deliver what they promise?

Lots of other concepts are relevant to the developing story. For example, what contingency planning is in place to deal with the media storm and consumer reaction to further revelations.

In this video, the FT's Hannah Kuchler reports on how food companies now have to rebuild trust, without pushing prices too high.

read more...»

Amazon - Work hard and ... er, work hard.

Monday, February 11, 2013

The FT today publishes a great report on the culture at Amazon's Rugeley distribution centre. An interesting insight into the culture of a cost focussed and highly effiecient business that is described by founder Jeff Bezos as: "Our culture is friendly and intense but if push comes to shove, we'll settle for intense."

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Organisational Change: How Can the Banks Change their Culture?

The banking sector has come under intense scrutiny in recent years as a result of a series of scandals which have lifted the lid on excessive risk-taking, illegal and unethical behaviour. Corporate culture has been blamed for many of the issues that have come to light.

In this article in the Guardian, five "experts" are asked for their views on how banks can change their culture.

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Our Daily Meat - Where Those Burgers Come from

Saturday, February 09, 2013

Some great business studies in this short video about the emerging horse meat scandal.

Channel4 New Science reporter Asha Tanna takes a look at the process that delivers food to our tables, and examines what it is we're really eating.

The lid is being lifted off many aspects of the food production industry and as this video suggests, consumers may be about to discover more than they bargained for!

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Findus hurdles to uncertainty

Friday, February 08, 2013

If you had lasagne last night you might be wondering if it was the last remains of the non-running hurdler "100% Pure Beef". Findus have a major problem to resolve after tests showed that their lasagne had been made from horsemeat.


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RBS discovers the cost of a “selfish and self-serving” organisational culture

Thursday, February 07, 2013

The Royal Bank of Scotland has fined been fined £390m for attempting to rig Libor, the inter bank lending rate. The Financial Services Authority says wrongdoing was taking place two years after it was bailed out by the tax payer.

Stephen Hester, chief executive at RBS, said after the settlement: "Libor manipulation is an extreme example of a selfish and self-serving culture that took hold in parts of the banking industry during the financial boom."

The corporate culture inside RBS during the financial boom has certainly been laid bare by the Libor rate-fixing scandal.  

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Organisational Culture under Examination in the NHS

What a powerful but also distressing story this is. The loss of so many lives because of a failed organisational culture at the Mid-Staffordshire NHS Trust.

The news has been packed with reactions to the findings of a public inquiry into the failings of Stafford Hospital. The Francis Report has called for sweeping changes (290 recommendations in total) to the culture and regulation of the NHS in England.

The Mid-Staff scandal illustrates so explicitly the link between organisational culture and leadership - they are two sides of the same coin.

Below are some resources which help students understand the background to the Francis Report and also gather evidence on the reasons for, and effects of the inadequate organisational culture at Mid-Staffs.

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Virgin Mary crisps withdrawn by Pret.

Saturday, February 02, 2013

Selecting a memorable brand name for a product is fraught with linguistic and cultural difficulties. A week ago, Pret A Manger had launched a spicy tomato flavoured crisp " Virgin Mary", based on the non-alcoholic version of a Bloody Mary cocktail.

After complaints from members of Protect The Pope, a Roman Catholic presure group; Pret A Manger’s CEO Clive Schlee removed the product from sale and apologised to The Church, he announced that the unsold packets of crisps will be offered to the homeless.  Although no laws were broken, and no politician had expressed concern, it highlights difficulties associated with a firm's ethical behaviour - whose ethics, whose values drive what is acceptable to society.

The new product drew attention to the brand, but it illustrates the importance of PEST analysis and Delphi techniques before a product is launched, it also indicates the influence of new media and blogs used by pressure groups to influence opinion and commercial decisions.


Changing the Organisational Culture - Clean Up or Clear Off!

Saturday, January 19, 2013

Is it possible for a new CEO to achieve significant change in the culture of an organisation?  Managers and employees at Barclays are about to find out!

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Corporate tax avoidance - legal, but unethical?

Thursday, January 17, 2013

Global multinationals like Starbucks, Amazon and Google have faced intensive pressure in recent months for their perceived tax avoidance activities. Why has this become such a big issue? What are the implications for those businesses and what should government do?

This boardroom discussion from Reuters is well worth watching to enable students to update their understanding of the commercial, legal and ethical issues raised by corporate tax avoidance.

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Dreamliner or nightmare

A directive from The US Federal Aviation Administration has stopped flights of the Boeing 787 Dreamliner, until the plane maker has satisfied the regulator that it has resolved problems with the aircraft’s battery systems. Boeing’s shares had dropped by 2% $72.80 (£45.50) after the announcement. The share price of GS Yuasa the Japanese battery maker had fallen 11% since 7 January when an electrical fire broke out on a JAL 787 at Logan International Airport in Boston.

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Quarter miler with fries please

Wednesday, January 16, 2013
Managing a supply chain isn't just about quality, it is also about enhancing the reputation of the brand and the company. How a firm responds to a crisis in its supply chain has a significant effect on its reputation. Warren Buffett observed that “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.”... read more...»

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