Since 1937, Dowty have been building propellers for aircraft at its plant in Gloucestershire. However, a huge fire has destroyed much of its factory at Staverton, this unexpected event, highlights the need for contingency planning, and media management, but also represents a new opportunity to re-assess the operations side of production.read more...»
An intriguing concept that seems to be catching on; Zappos (and now Amazon) give their new recruits “the offer”; telling the new workers that the company will pay them over $2000 to quit if they’re not sure they’ll be happy at the company.
Whilst it initially seems open to abuse, it’s actually a strategic masterpiece in which the advantages far outweigh the drawbacks. Thus far less than 3% of newbies have taken the offer, and so $2000 is a small price to pay to weed out the employees who are only there for the money. By contrast, those who decline the offer show that they are bought-in to the Zappos culture, which has led to Fortune ranking them amongst the best 100 companies to work for.
Attached is a research task that asks students to evaluate the above strategy and gives great infographics and articles which demonstrate the importance of culture and a happy workforce.
A fantastic concept for students to discuss and an amazing business to research.
Since 1937, Dowty Rotol have been building propellers for aircraft at its plant in Gloucestershire. Its output was for aircraft powered by Rolls Royce or Bristol aero engines. Earlier this week a huge fire destroyed much of its Staverton factory.read more...»
A fantastic documentary for the Section A Research Theme (bullets 2, 4 & 5), that also ticks a great many boxes for the BUSS1, 2 & 3 specifications.
Channel 4’s Inside Rolls Royce charts the production of the Celestial (a one-off showpiece car that has more bling than Liberace, as well as an optional £20,000 picnic hamper!). It covers many topics within Human Resources, Operations, and Marketing, but my highlights are as follows:
- The front of house manager who checks the length of the grass
- The relentless quality control that almost breaks a man
- The marketing of the new Rolls Royce Wraith in Abu Dhabi, which includes hand selected movers-and-shakers from the city getting to test drive it around the formula 1 track
The documentary is available via this link (if you don’t have a C4 account, it takes only 2 minutes to register) and I’ve created a worksheet with 29 questions (numbers correspond to the minutes) intended to promote discussion about a brand synonymous with British excellence.
Hope it helps
Would free food make you work harder? Google think that it would, and so do many other employers. Is it true that Google have a rule that no employee should ever be more than 150 feet from a food outlet in the office? There is the story in this article, of an employee in California who practically moved into the office, sleeping in his car just outside and living on the perks and extras available in the building, which he managed to do for a full 60 weeks.read more...»
Based on the Channel 4 programme by the same name, I created this worksheet that asks students to predict the wages of various professions, and where they fall on the income distribution chart. They can then watch this short clip which gives them the answers, leading to great discussions and potential research on any of the following:
- The taboo of wages and why we struggle to make accurate predictions
- The rich-poor divide and Pareto’s Law
- The importance of education
- The determinants of wages
- Taxes and benefits
- Money and happiness
Hope it helps.
As an interesting way to introduce 3 of the 4 functional areas (and illustrate to students that business studies concepts are everywhere), I used these 3 news stories about how different religions have changed their strategies this year.
Pope Francis stamps out corruption in the Vatican Bank - By refusing to “do business” with certain unscrupulous customers, the profit at the Vatican Bank has dropped from £68m euros to just £2.3m. A strong move from Il Papa, but should a church make any profit at all?
Jehovah’s Witnesses change their marketing strategy - Instead of the door-to-door approach, Jehovah’s witnesses are trying to increase awareness of (and recruitment to) their “brand” by targeting train stations and shopping centres. Will this new tactic prove successful?
Church of England vote for women bishops - Traditionalist believed that as Jesus only “employed” male apostles, only men should lead the church. A recent vote has put an end to this misogyny, but one member of the church said “This is a show for the media. It's the end of the Church as we know it”. Should the church be exempt from the Sex Discrimination Act?
The lesson has now ended. All go in peace.
I talk way too much in lessons, I can’t help it. So, to reduce my word emissions, my students and I collated a handful of concise quotes from artist, sportsman, writers, leaders and businessmen on the topics below. Some are great, many are cheesy, but they make for a good display and help students find links between business studies, entrepreneurship and the other subjects they are studying.
What do Kanye West, a Flappy Bird and American footballers have in common?
I had no idea either, but it was interesting to have a go. I saw these three news stories this week and they seemed to cover the full gamut from money, sport, culture, fashion, business and (most importantly for the students) trainers.read more...»
Retailing is a dynamic market, and firms which have been slow to adapt to changing technologies, falling real incomes, and different patterns of consumer behaviour have been losers rather than winners.read more...»
There’s just been a terrific book review in The Economist picking up on a great topic: corporate culture. The term is on everybody’s lips at the moment, helped by the current Leonardo DiCaprio movie ‘Wolves of Wall Street’, which is said to present a damning picture of the behaviour of some US banks.read more...»
The state of employee / employer relations in the UK was highlighted by the recent industrial dispute at the Grangemouth oil refinery. The Unite trade union was forced to back down in a dispute over pay and conditions. If the Grangemouth dispute is typical, then it looks like the balance of power between unions and employers has shifted decisively towards the employer.
This excellent FT video looks at how Britain's trade unions are having to adapt to a changing labour market structure and employee enthusiasm for joining a trade union.
Employers don't have it all their own way, however. For example, the growing use of outsourcing has meant that employers have to pay much more attention to potential industrial disputes throughout their supply chain rather than just with their own employees.read more...»
This is a perfect video to test understanding of Maslow's Hierarchy of Needs. Terry has been drafted in to increase productivity at Felcher & Sons, and does so via American-Football-style tackles for anyone deemed to be working below Terry's exacting standards.
Tucked away in a dark corner of the #buss3 syllabus is a topic entitled ‘Competitive Organisational Structures’. It is my experience that there is a temptation for students to be fooled into thinking that this is simply a re-hash of the content they considered during #buss2. For most it probably is, but for those wishing to buy a ticket to ‘Success Ville’ and ride the A-train all the way to June 2014 the topic is, in fact, completely different.read more...»
The recent announcement, that industrial action by the Fire Brigades Union (FBU) appears inevitable in the coming months, combined with a planned autumn term strike by members of two teaching unions and a claim from the general secretary of the Communication Workers Union (CWU) that strike action by postal workers is unavoidable, may make you think that industrial action in the UK is on the increase.read more...»
"The 20th Century was about dozens of markets of millions of consumers. The 21st Century is about millions of markets of dozens of consumers."
So said Joe Kraus, founder of a search engine called Excite in the middle of the 1990s. Never heard of it? That's not surprising; in 1999 it was a $6.7bn enterprise with hundreds of employees, but a year later the dot-com bubble burst and it disappeared from the market place. But this quote is one of in an article about Peter Day's Radio 4 Archive programme to be broadcast tonight, and already recommended by Michael Owen in his blog below; forgive me for this repetition, but this is such a brilliant article that it really merits a second look, and hopefully between us we will convince you of that!read more...»
Innovation turns business markets upside down, it alters the price and use of resources, it creates and destroys revenue flows and profitability as well as the way we work.
Peter Day a former BBC presenter considers a significant changes in a BBC Radio 4 series this weekend. Consider how the internet, search engines and 3D printing or additive manufacturing might alter market production processes, job opportunities marketing and economies.
There is much to discover and discuss in his superb introductory article linked above. The broadcasts are linked here.
I think it is always hard for students to remember which of the motivation theories is which - whose was the one with the two factors, who was that one with the lightbulbs, and who was the one with the triangle? This article about Maslow might help a bit, as it gives some interesting background on the man and his theory, and adds a bit of Application in the form of business examples for each of the five layers, and also the results of Maslow's own research into people who he viewed as 'self-actualisers'.
There is even an accompanying 30-minute programme, broadcast on Radio 4's 'Health Check' series during the summer, which includes interviews with some of those who worked with the man himself at Brandeis University outside Boston, where Maslow was founding Professor of Psychology.
If you're tempted to behave in an unruly manner on a Hong Kong Airlines flight - watch out. You may get more than you bargained for...read more...»
Over the summer I’ve kept spotting reference to an article that appeared in The Economist that has caused me to smile and reflect. With a busy term coming up, the advice seems very welcome: the biggest problem in the business world is too many distractions and interruptions, too many things done for the sake of form, and altogether too much busy-ness.
I’m well aware of my own time wasting habits, and I see plenty of it going on around me too. Here are some of the key points that are raised:
Imagine working for someone where you need to be available for work, but there are no guarantees how much work you will be given and, therefore, how much you will be paid. That it is the reality for potentially 1 million employees in the UK, according to recent research by the CIPD. The use of controversial “zero-hours contracts” has become much more widespread in recent years and now they are firmly in the spotlight with the UK government ordering a review into their use.read more...»
I've just come across a web page that steered me onto one of my favourite topics (see below). I started putting links together here which I intended to be about management in general, but the list has become dominated by an issue that I find particularly interesting: how the physical design of the workplace influences the performance of organisations. This is a debate that you can take in so many different directions, from organisational structures through to motivation and workforce performance.read more...»
I've become increasingly convinced from recent discussions with major accountancy firms and other major employers that workplace learning is going to challenge the preeminence of universities and colleges when it comes to obtaining higher level qualifications. The emergence of some industrial-strength Higher Apprenticeship programmes recently is a sign of that. And so to is the news that John Lewis Partnership is to extend its programme of workplace learning to offer Level 6 (university degree level) qualifications for some of its management.
This story would provide the basis for some excellent analysis by students exploring how and why John Lewis Partnership has decided to extend its internal training programmes.
Some clues can be found in extracts from the JLP press release: for example;
The so-called "University of John Lewis" will also offer a number of other development initiatives through its ‘skills programme’, which will include training in product knowledge, line management and leadership. read more...»
"Our partners give us our competitive edge, and if we want them to stay with us for the long term, we need to make sure that they have the right skills to meet the challenges we face in an evolving retail environment."
That might seem an odd question to pose on a day when UK unemployment figures rose over 2.5m. Yet many of those people live in the ‘wrong’ place, or have the ‘wrong’ skills (and most, hopefully, will not be unemployed for over 6 months). So here’s a blog post to get you thinking along PEST analysis lines – such as how firms are affected by this economic problem. But there’s another interesting point if you’re thinking about social trends too…
Have you guessed where all these extra workers we need might come from?read more...»
Here is one of my all-time favourite video clips for business studies, featuring one of my business heroes - Herb Kelleher.
You might not have heard of Herb Kelleher. However, I highly recommend that you take a little time to find out more about him and the business he founded - Southwest Airlines. It is a fantastic example of a business which has identified organisational culture as a source of sustainable competitive advantage.
Kelleher identified the need for an employee-centered culture at Southwest as the way in which his airline could deliver outstanding customer service. Put simply, Herb believes that the "business of business is people".
In this short, five minute video, Herb explains why putting employees at the centre of Southwest's culture is so important to him.
About a minute into the video, Herb demonstrates a superb example of "analysis" using a logical chain of argument. The argument goes something like this:
...If the employees come first, then they’re happy…. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders.
A simply stunning video, that stands the test of time.read more...»
The organisational structure and organisational culture at John Lewis Partnership, based around employee ownership, is distinctive and highly successful. But why? What is it about the "partnership" model at JLP which drives sales and customer service so high?
In these JLP videos, the partners themselves explain their perspectives on the business benefits of partnership in a highly competitive retail environment. The business benefits of the model are examined in more detail in the second video.
Some fantastic insights into culture here as well as the motivational impact of employee ownership.read more...»
Teleworking is a great concept to discuss in Business Studies, as the topic covers everything from organisation to leadership, motivation and business culture. Recently I wrote about trouble for teleworkers, following after the findings of a report that suggested that many potential teleworkers fret that time away from the office means missing out on promotion opportunities. Apparently, the report by the London Business School finds that companies still reward ‘presenteeism’; telecommuters are less likely to be promoted because they aren't present in the office.
Now we learn that Yahoo are to place severe restrictions on opportunities for teleworking, promoting more interesting debate and coverage. For one thing, the boss of Yahoo is female. You might think this point irrelevant, but to many commentators, this is yet another angle to a fascinating debate….read more...»
I am regular listener to Cambridgeshire’s Star FM Business Hub, which covers some amazing topics for small businesses and is a regular feature of my BTEC lessons. This week's episode however contained a large segment on the importance of culture in a business' success, which is particularly pertinent for BUSS4.
The interview with William Rogers, CEO of UKRD group (owner of Star Radio), gives a fantastic insight into how leaders can create the right culture for a business to succeed. It can be found here and starts 27 minutes in.read more...»
The FT today publishes a great report on the culture at Amazon's Rugeley distribution centre. An interesting insight into the culture of a cost focussed and highly effiecient business that is described by founder Jeff Bezos as: "Our culture is friendly and intense but if push comes to shove, we'll settle for intense."read more...»
Koninklijke Philips Electronics N.V appointed Frans van Houten as Chief Executive in April 2011. The new CEO has reviewed the group's operations, and has taken decisions to reshape the firm.
Here’s a funny story to accompany a more serious post about the future of outsourcing – which is where a firm hires the services of outside companies to perform a business process currently completed ‘in house’.
Apparently one US worker hired people in China do his work. Having outsourced his job, 'Bob' would spend the day at work browsing sites on the internet. (If you believe it), the US-based software developer has been caught outsourcing his work to China for less than a fifth of his six figure salary - while he spent his time messing around on Facebook, LinkedIn, eBay and Reddit.read more...»
Investors vs Managers vs Employees - a classic example of stakeholder
conflict - is to be examined in a 30-minute radio programme on Monday
evening, spotted by my colleague David Wright and of potential value to teaching Business Studies as well as Economics. Radio 4’s Analysis series will be
looking at “...how the relative power of executives has grown and is now
reflected in their own
much higher financial rewards and enhanced esteem. And if both workers
and investors want to increase their influence and their share of the
rewards how might they go about it?”.
The programme will also look at the power that trades unions held in the 1960’s and 70’s, and how that power was lost. Looks like a useful half hour: BBC Radio 4 on Monday 21st January at 8.30pm.
Many new businesses or start-don’t recruit people until the enterprise has become reasonably well established. Others need to recruit people before trading can begin. This presentation looks at the basic employment options for a new business and some of the employment challenges facing an entrepreneur.read more...»
Decision-making in business is about authority. A key question is whether authority should rest with senior management at the centre of a business (centralised), or whether it should be delegated further down the hierarchy, away from the centre (decentralised) - a question addressed by this revision presentation.read more...»
A brief introduction here to the concept of delayering - which involves the removal of layers in the organisational hierarchy. Delayering is a key tool or approach in strategic HRM.
This revision presentation introduces the concept of HRM (human resource management) and outlines why it has become more important as a source of competitive advantage. The most common HRM objectives are outlined alongside the key internal and external influences affecting HRM, Finally the contrast between "soft" and "hard" HR strategies is introduced.
Many of you will have met Mark Mitchell & Joe Corcoran - two of the fantastic Business & Economics team at Greenhead College. In addition to their outstanding work at Greenhead, Joe & Mark are part of the innovative TBBLE team and also help us deliver the student revision workshops.
Well, it seems that Joe might not have been performing quite as well at work as he thinks. Joe's innovative use of lego in the business classroom, BGT buzzers and option dice? Apparently its not what the newly hard-line HRM strategy at college might require. Joe's in for some disappointing news as he arrives for his annual performance appraisal from boss Mark. There are some attractive rewards for the staff who have performed best, but where is Joe in the performance league table?read more...»
I've had a long running interest in the office of the future and closely follow the debate about how we might be motivated by our workplace surroundings. As it gets more wintry, many of you might be thinking even about the practicalities of working from home. Some people even consider taking a sickie.read more...»
In this revision quiz we provide 10 questions on the key objectives of HRM and influences on the chosen HRM strategies (including Hard HR and Soft HR).
Starbucks in the UK is suffering from some pretty terrible publicity at the moment and this news about some changes in its UK HRM strategy probably don't help the mood amongst the baristas and other employees in Starbucks outlets...read more...»
In this revision quiz, each time you attempt the quiz you face ten questions on how businesses can make their organisational structures more competitive.
This new revision quiz provides 10 questions on the basics of employee/employer relations:
Big Data - remember that term because it is important. Big Data is the term that is used to describe the rapid growth of data from our movements, choices, activities and transactions.
According to estimates provided by IBM, every day, we create 2.5 quintillion bytes of data — so much that 90% of the data in the world today has been created in the last two years alone. This data comes from everywhere: sensors used to gather climate information, posts to social media sites, digital pictures and videos, purchase transaction records, and cell phone GPS signals to name a few. This data is big data.
If Big Data is so important in the world of business, how come you may not have heard about it?
To you and I, big data is probably best understood as the enormous datasets held by businesses, governments and other large organisations whose activities affect millions of us. Big data is used to determine your recommended friends on Facebook, suggested purchases on Amazon and the point at which your mobile phone network offers you a freebie to keep you on side.
A key question is, how can Big Data be used by businesses to make decisions?read more...»
I was once told a story about a manager (but I don't know if this is an urban myth) who had a particular method for short-listing candidates for jobs. This manager would take the top half of a pile of applications and put them in a shredder and then state that the company should not employ anybody so unlucky.
Whilst the 1990s was awash with stories of the use of graphologers making judgements about candidates based upon their handwriting (I never use a little circle to dot my 'i's any more - this indicates an untrustworthy personality, apparently), the modern method is the use of software to score potential employees. In an era of high unemployment and therefore large numbers of applications this would seem to be a logical, if slightly 'big-brother' move forward.The BBC have put an interesting report on their website today that discusses the rise of the use of such software to short-list candidates and, as well as being useful to students studying recruitment they may find the tips on how to improve job application success very valuable.
This is a really simple activity this that allows students to really experience a hygiene factor and is perfect for the lesson after Herzberg has been taught.
Before the students enter the classroom I hide all the chairs in a cupboard.
When they walk in they obviously ask me where the chairs are. I simply tell them that we ordered them new chairs and got rid of the old ones but the new chairs are delayed and won't arrive until tomorrow.
They always say, 'well what are we supposed to do?'. Simple, sit down or stand up!
Bingo. Dissatisfaction in the classroom! 'No way am I standing up for an hour sir', 'thats shocking'
I let them stew for a few minutes and then explain that their chairs are simply a hygiene factor. Without them they feel dissatisfied but having chairs wouldn’t increase their motivation within the lesson.
Homeworking, teleworking or telecommuting – various terms are used to describe the phenomenon of working away from the traditional office. It’s a great Business Studies discussion point, because there’s so much you can consider in terms of business organisation, leadership, management and motivation. It’s probably fair to say that the idea has (so far) failed to reach the level of acceptance that boosters promised twenty years ago.read more...»
Anything that mentions former England Rugby Union supremo Sir Clive Woodward and his suggestions for good management of people is always worth a read and this article in the Harvard Business Review should be included.
In this blog from regular contributor to the HBR, Michael Schrage, he discusses Woodward's view that good managers can be improved by having good employees and learning from their activities. The article also got me wondering about how I much I have learnt about good teaching practice by observing the methods of the more able students or watching how savvy students use technology to communicate and attempting to mimic this with classroom activities or VLE resources.
Please remember this is an article written by an American who may not quite understand the intricacies of one of our most popular sports - either that or I have forgotten when the British Lions won the Rugby World Cup.read more...»
Bonus payments play an increasing role in the remuneration of employees in the UK. This video from the ONS provides an overview or, and analysis of, trends in the payment of bonuses. Data is displayed across different time periods and the incidence of bonuses between different sectors is also considered.
Lots of useful discussion points from the video, even if the method of delivery in the video is a little formal!read more...»